Dynamic 365 Project Manager

2 weeks ago

Calgary, Canada Avanciers Full time

Job Title: Dynamic 365 Consultant

Location: Burnaby, British Columbia/Calgary, Alberta/ Mississauga, Ontario

Interview: Video Interview


Description:


seeking a D365 Embedded Escalation Engineer (EEE) supporting Dynamics 365 FO and SCM. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.


Required Qualifications :


Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 7 years of Information Technology experience.


Preferred Qualification :

At least 7 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role.

Customer Engagement experience with Dynamics 365 or a competitive cloud product.

D365CE architecture including deployment processes and telemetry.

SQL development knowledge with deep query and schema knowledge.

Deep D365FO SDK knowledge (writing and troubleshooting)

Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)

Memory dump tooling and analysis

Experience with Visual Studio development languages, PowerShell, CLI, git.

Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product.

Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.)

Have demonstrated Leadership (handle technically challenging and politically hot customer situations)

Excellent spoken and written English communication skills.

Superior problem solving and troubleshooting skills and ability to use various data collection tools and methodologies to analyze problems and develop solutions.

Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.

Outstanding partnering capabilities.

Familiarity with development: tools, language, process, methods, troubleshooting

Ability to drive product/service improvements in core technical focus area.

Logical and Critical thinking and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.

Passion for technology and customer support.

Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

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