Bilingual Go Live Advisor

5 days ago

Ontario, Canada VetStrategy Full time

Position Overview


Do you have veterinary-based experience and are ready for a refreshing change? As a Go Live Support Advisor, your clinic expertise will play a pivotal role in guiding practices through the transition from their old catalogues to our standard VetStrategy catalogue and overall group approach as part of our system-wide migration to a modern, cloud-based platform.


This role goes beyond simply managing first few days of Go Live once a clinic converts to the new cloud-based platform. You will have the exciting opportunity to work alongside our Harmonized Catalogue Advisors to support them during the conversion process while building on your foundational knowledge to support the best Go Lives possible for clinic teams. Drawing upon your practice experience, you’ll be able to work alongside a team to make a significant impact by streamlining our operations, reducing the manual data entry workload for clinic staff, and empowering our clinics to concentrate on their core mission of improving the lives of pets.



Responsibilities


Go Live Support Implementation


  • Develop a comprehensive understanding of our standard VetStrategy catalogue from both a veterinary and business perspective.
  • Collaborate with clinics to understand their existing catalogue and guide them through the migration process from start to finish, through supporting the HCAT Advisors, to our standard catalogue and group approach, providing training and support as needed.
  • Oversee and manage the Go Live phase, ensuring a smooth transition from old catalogues to our new standard catalogue.
  • Attend meetings with HCAT Advisors and clinic teams while taking meeting minutes.
  • Assist and provide feedback to develop user-friendly training guides and resources to facilitate the seamless adoption and navigation of the standard VetStrategy catalogue.
  • Perform thorough assessments of clinic workflows, while working alongside the HCAT Advisors, to identify potential issues and address any roadblocks during the migration process proactively.
  • Collaborate with various stakeholders to continuously enhance the VetStrategy catalogue based on feedback and emerging best practices. Stay up to date on industry trends and advancements to ensure the catalogue remains relevant and up to date.
  • Serve as a subject matter expert on the harmonized catalogue, providing ongoing support and troubleshooting assistance to clinic staff. While the implementation and support of our standard catalogue is primarily remote, there may be occasions when travel to clinics is required for in-person training, and support to ensure effective implementation (

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