Quality Assurance Director

3 weeks ago

Quebec, Canada White & Clayton Recruitment Full time

Job Summary

The Quality Assurance Director will lead implementation of best in class quality management systems (QMS) and Global Food Safety Initiative (GFSI) food safety standard requirements at for our clients second largest manufacturing site. He/she will drive compliance to quality programs, regional//global strategic initiatives and ensure industry standards for food safety systems are implemented and effective. He/She will lead programs to support other facilities in the region.


The Quality Assurance Director will provide direct customer support for key customers and specific product complaints.


Job Description

  • Provides strong and visible quality leadership within the facility and on the factory floor.
  • Leverages quality staff and all plant cross-functional staff to achieve the expectations of the factory’s quality system.
  • Connects/influences local plant management and plant workforce to drive a best in class Quality/Food Safety Culture and provides technical FSQA support to operations.
  • Oversees the implementation and sustainability of quality management systems and food safety systems at the facility.
  • Plans, manages, organizes and controls the different activities related to Quality assurance and supports the quality team and plant daily with problem resolutions. Provides the plant quality leadership regarding any food safety incident.
  • Supports the management over analytical and microbiology lab supervisors in personnel management and work prioritization.
  • Oversees the investigation of product incidents and customer/consumer complaints at the plant level to ensure timely, accurate RCA’s are completed and effective CAPA’s are implemented and verified. Manages dispositions of product.
  • Ensure clear responses are provided to customers or sales. Empowers direct staff and collaborates with necessary departments to quickly understand issues.
  • Implements a strong internal audit program but also proactively seeks to identify and close gaps in compliance with company policies, GFSI, and regulatory requirements. Take all the actions necessary in order to meet the established and mandatory quality/food safety standard requirements (cGMPs, sanitation, HACCP, allergen management, changeover/flush, hold/release, traceability, EMP, external warehouse requirements, etc).
  • Prepares and helps the team lead the plant for all visits from external regulatory agencies, GFSI and key customers. Guides the plant through external audits to meet expectations of customers, certification bodies (Kosher, Halal, organic, etc) and independent auditors.
  • Ensures corrective actions associated with all gaps identified in the internal and external audits are verified to be effective.
  • Manages the sensory evaluation system (training and application)
  • Works with R&D, production and sales team to identify quality/food safety requirements associated with new and transferred products.
  • Ensures new equipment commissioning and plant expansion projects consider EMP, sanitary design/sanitation, changeover and other aspects of FSQA.
  • Monitors, review, report on all the necessary data to present the performance indicators (KPIs) to all interested parties.
  • As a member of the Plant Management team, influence plant leadership to ensure all FSQA programs and systems are implemented effectively. Coach/develop all plant leaders to best in class in quality.
  • Oversees Quality Assurance budgets and financial metrics for quality.


Job Requirements

  • The Quality Assurance Director will have a solid knowledge of food safety systems to include HACCP, QMS / GFSI requirements and a technical knowledge of food safety regulatory requirements. The QA Director must be able to work independently, work well under pressure, be proactive, and drive multiple projects to completion simultaneously.


A. EDUCATION

• Bachelor’s Degree in Chemistry, Biology, Microbiology or Food Science or equivalent (or engineering degree)


B. EXPERIENCE

  • 5 -10 years’ experience as a Quality Assurance Manager
  • A minimum of 10 years’ experience in quality with formal training in HACCP.


C. SKILLS

  • Experience with large scale food manufacturing facilities with multiple lines, product categories and shifts.
  • Formal training in Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC22000.
  • Extensive knowledge of HACCP, GMP, Pathogen Environmental Monitoring and Facility/Equipment Design
  • Preventive Controls Qualified Individual (PCQI) with knowledge of FSMA preferred.
  • Formal certification in quality management system auditing (ASQ certification in auditing a plus).
  • Sound understanding of food safety regulations, experience with allergen management required.
  • Computer software skills to include Word, Excel and PowerPoint required. SAP a plus.
  • Ability to adhere to GMPs and all other food safety requirements.
  • Visionary, capable of developing and executing a strategic vision.
  • Demonstrated leadership, managerial courage and ability to effectively lead/build a team are required
  • Ability to make decisions that align with strategic company objectives
  • Superior bilingual (English and French) verbal and written communication skills. Able
  • to explain complex concepts to non-technical audiences in presentations, reports, verbally, etc.
  • Ability to develop self and others
  • Action oriented leader - Rigorous work ethic, drive for completion and strong follow-through.
  • High quality decision making
  • Strong interpersonal and influencing skills
  • Diplomatic leader, team player and team spirit
  • Superior time management and prioritization skills. Able to multitask and work under pressure with short deadlines
  • Advanced and creative problem-solving skills, analytical ability, continuous improvement mindset.
  • Capacity to manage change and improve efficiency in the organization

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