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Underwriter (Bilingual French/English)

4 months ago

Canada Fullsteam Full time

It's fun to work in a company where people truly BELIEVE in what they're doing


We're committed to bringing passion and customer focus to the business.


Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems.


We are seeking to add a bilingual (French/English) Underwriter, based in Canada, with extensive knowledge of Canadian underwriting practices for payments processing / merchant onboarding. This role focuses on the boarding of merchants onto a payments platform, not insurance or credit underwriting. This position will play a crucial role in supporting the underwriting function as we expand our payments services into Canada.


Primary Responsibilities:

  • Understand and ensure compliance with Canadian underwriting laws from a merchant-boarding, payments processing perspective
  • Understand and ensure compliance with corporate policies and procedures, FINCEN, AML, and acquiring banks' rules and regulations.
  • Maintain accurate records of all underwriting performed.
  • Accurately review and document merchant applications.
  • Communicate performance and related risk levels of merchants to management.
  • Use multiple systems, applications, and procedures to research and resolve issues accurately.
  • Efficiently manage escalated issues within set timeframes.
  • Support cross-functional training and adaptability within the department.
  • Ability to function independently and in coordination with other teams.
  • Demonstrate initiative in problem-solving and workload management.
  • Perform other duties as assigned.


Primary Qualifications:

  • High School diploma (university degree preferred).
  • Preferred experience: 5+ years in merchant services or payment processing and strong familiarity with underwriting or risk assessment in Canada.
  • Ability and eagerness to work in a fast-paced environment.
  • Good interpersonal skills and interactions with a wide range of levels.
  • Strong communication, organizational, and analytical skills.
  • High motivation and attention to detail.
  • Ability to learn quickly and work independently and as part of a team toward achieving client and team goals.
  • Proficiency in Excel, Word, PowerPoint, and Outlook.
  • Ability to fluently speak, write, read, and understand English and French.


Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

  • Major Medical
  • Dental
  • Vision
  • RRSP with Company Match
  • Paid Holidays
  • Personal Time Off
  • Other employee paid supplemental insurances offered


Final candidate must be able to pass a background check.