Outside Sales Representative

4 weeks ago

Burnaby, British Columbia, Canada Cascade Aqua-Tech Ltd. Full time

Cascade Aqua-Tech Ltd. (Cascade) is a well-established, 30+ year-old company with branches across Western Canada, specializing in waterproofing, sealant, glazing supplies, and concrete repair for the construction industry. Our commercial and cultural success has been driven by our desire to nurture relationships with our customers, our suppliers and each other. Our purpose sits behind our proven ability to deliver excellent service and technical support and consistently offer the highest quality products in our field. This supports our vision to be known and trusted as THE building envelope specialists.

We make our vision a reality through our shared commitment to continuous improvement, sustainable growth and market leadership.

Our brand is all about PARTNERSHIP.  Our culture is founded on our core values of TRUST, RESPECT and GENUINE.

Key Responsibilities:

·      This role is all about building deep and meaningful relationships with customers - both existing and new to Cascade Aqua-Tech, as well as expanding Cascade Aqua-Tech's market reach through strategic and driven business development efforts.

·      The same focus on building strong and lasting relationships extends to colleagues, manufacturer suppliers, engineers and consultants.

·      Equally critical are an ability to embody Cascade Aqua-Tech's core values to be regarded in the marketplace as an expert in building envelope and glazing related construction industry products.

Customer Service

·      Provide customers with product information to assist them in purchasing the appropriate products

·      Recommend additional products or services to meet customer needs

·      Offer alternative products to customers if stock outs occur

·      Train / advise customers in new products and systems as they become available

Key Account Management

·      Market and sell sealants / coatings and any other products Cascade Aqua-Tech distributes

·      Maintain relationship as technical liaison to customers

·      Review product details, provide product information and on-site technical support

·      Provide pricing and supply information

·      Perform analysis and problem-solving services

·      Maintain high level of service to contractors

·      Prepare quotes to customers

·      Ensure that product is delivered on time

·      Visit customer sites / projects to deliver product and warranty follow-up

New Business Development

·      Investigate potential new accounts

·      Identify new market opportunities and bring in new accounts

·      Promote product usage at governing bodies, with architects, designers, contractors, sub-trades, strata councils and property maintenance firms

Sales Analysis

·      Establish prices for new and existing customer according to Pricing Guidelines

·      Review monthly sales activity reports by customer

·      Report to sales manager monthly on status of the territory in relation to budget set

Inside Sales

·      Assist with overflow customer calls

·      Fill and processes orders

·      Assist customers with technical enquiries

·      Provide vacation coverage for Inside Sales Staff

Key Attributes:

·      5 years demonstrated a successful track record in business to business distribution sales. (Construction product distribution sales an asset but not mandatory).

·      Proven ability to build a network of relationships with customers, competitors and suppliers    

·      Eagerness to go above and beyond in adding value

·      A desire to hunt constantly for new business

·      Strong presentation skills to groups of all sizes

·      Excellent communication skills written and verbal

·       Strong customer orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance

  • Cascade offers a competitive remuneration and benefit package.  If you have the drive and energy to succeed, a proven track record, and possess exceptional customer service skills, please forward your resume, along with cover letter.  We wish to thank all applicants in advance; however only those under consideration will be contacted.

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