Disability/Absence Management Advisor

2 weeks ago

Canada The Salvation Army in Canada Full time

About The Salvation Army


Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.


Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.


Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.


About the Position


Reporting to the Territorial Director Health, Safety, Wellness and Disability Management, the

incumbent serves the Mission by supporting clients in the proactive management of assigned disability, absence management and accommodation claims. This includes Workers Compensation(occupational), Non-Work-Related (non-occupational) Sick Leave and Long-Term Disability for all non-unionized and unionized employees. They will work closely with MU leaders and supervisors, acting as the primary contact for these types of claims, interfacing with external claim specialists. The incumbent is the primary contact for the claimant throughout the period of absence from work and utilizes learnings from such injuries and absences to support the Salvation Army Health and Safety program.


KEY RESPONSIBILITIES


Claims Process Management:

• Maintains a standardized claims and disability management process.

• Utilizes the e-claims platform to report and manage all absences.

• Provides recommendations to management on disability management, accommodation cases

and return to work plans.

• Recommends continuous program improvement of the Salvation Army’s disability management

program.


Disability Management (Occupational and Non-Occ) and Return to Work Facilitation:

• Monitors ongoing claims and maintains plan oversight.

• Utilizes and provides day to day operational support on the e-claims system that documents.

both occupational and non-occupational injuries and illnesses throughout the assigned region.

• Tracks non-occupational disability management in conjunction with and in support of MU’s.

• Ensures eligible absences are submitted to our provider in a timely manner and liaises with each MU to monitor the absence and support return to work when applicable.

• Ensures absences not covered by our provider are tracked and documented appropriately and

works with the employee, manager, and health care provider to facilitate return to work when

applicable.

• Inputs confidential medical information into employee case files.

• Ensures employees on medical leave receive correspondence regarding their absence, including

details about their record of employment and benefit continuance, as appropriate.

• provides reports on claims and disability management cases as required.

• Assists in developing, implementing, maintaining, and improving Health and Safety programs to

reduce workplace injuries and illnesses.

• Collaborates with Benefits, Payroll, the HR Service Centre to ensure accurate information is

recorded and communicated on each case.


Communication and Learning:

• Provides disability, absence management resources to staff on organizational-wide standards,

guidelines, tools (e.g., early intervention, case management and return-to-work planning), and

accommodation for both occupational and non-occupational absences.

• Delivers training and development sessions focused on claims and disability management.

• Develops and fosters positive working relationships with internal stakeholders, multi-tasking in a

fast-paced environment and working as part of a team.


QUALIFICATIONS AND EDUCATION REQUIREMENTS:


  • Completion of a formal post-secondary/college diploma or certificate program (2-3 years) in
  • Human Resources with emphasis on Health & Safety, Disability Management.


Experience and Skilled Knowledge Requirements:

• 3-5 years prior experience in disability management related to occupational and non-occupational claims, including return to work plans, appeals processes, over multiple sites.

• Working knowledge with applicable legislation, Workplace Safety Insurance Act (WSIA),

Occupational Health and Safety Act and Human Rights, Employment Standards Act.

• Prior experience or good working understanding of union and non-union environments.

• Respect and understanding of The Salvation Army - its mission, vision, values, and culture


PREFERRED SKILLS/CAPABILITIES


• Must be able to establish credibility quickly within the organization as a trusted advisor and able to work in a consultative, diplomatic manner.

• Attention to detail, critical thinking, problem solving and analytical skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of

fairness and flexibility.

• Seeks common ground in navigating challenging issues and constructively manages conflict to

build win-win solutions.

• Ability to proactively recognize potential risks and issues.

• Solid written and verbal communication skills – clear and simple to understand.

• Excellent organizational and time management skills, able to set and adjust priorities.

• Ability to deliver training and coaching to teams and individuals as a Subject Matter expert.

• Proficient in MS Office, specifically Excel, PowerPoint, and Word.

Compensation


The target hiring range for this position is $50,302 to $62,878 with the ability to progress to a maximum of $75,454. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.


Other Details


The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.


We thank all applicants and will contact candidates selected for next steps. Internal Applicants are encouraged to notify their current supervisor when applying for a new position within The Salvation Army.

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