IVR Test Engineer

3 weeks ago

Brampton, Canada Epsilon Solutions Ltd. Full time

Role: IVR Test Engineer (Bilingual)

Location: BRAMPTON, ON

Duration: Fulltime


Job Description:

We are seeking experienced QA Testers proficient in testing conversational AI-based Interactive Voice Response (IVR) systems. The ideal candidate will have a strong background in Testing, particularly in the testing of IVR systems, and possess language proficiency in English and French. Experience in call center telephony is highly desirable. As a QA Tester, you will be responsible for ensuring the accuracy, functionality, and user experience of our IVR system, with a focus on linguistic accuracy and conversational flow in English and French. Candidate having knowledge on Nuance Mix will have an added advantage.

Key Responsibilities:

  • Conduct thorough testing of conversational AI-based IVR systems to identify defects, inconsistencies, and areas for improvement.
  • Verify the accuracy and functionality of IVR prompts, responses, and call flows in English and French.
  • Collaborate with developers, product managers, and other stakeholders to understand requirements and user stories for testing.
  • Develop and execute test cases, test scripts, and test plans to validate IVR functionality across different scenarios and use cases.
  • Document and report defects, issues, and test results using appropriate tools and systems.
  • Perform regression testing to ensure that defects are resolved and new features do not introduce unintended consequences.
  • Analyze test results and provide feedback to improve the overall quality and performance of the IVR system.
  • Stay updated on industry best practices, emerging trends, and advancements in conversational AI technology.
  • Assist in the creation and maintenance of test environments and test data sets.
  • Participate in cross-functional meetings, reviews, and post-mortems to share insights and lessons learned.

Qualifications:

  • Bachelor’s degree in Computer Science / Engineering, Linguistics, or related field.
  • Proven experience in quality assurance/testing, with a focus on IVR systems and conversational AI.
  • Language proficiency in English and French, with the ability to assess linguistic accuracy and fluency.
  • Familiarity with call center telephony systems, protocols, and technologies (e.g., SIP, VoIP) is a plus.
  • Strong analytical and problem-solving skills, with keen attention to detail.
  • Experience with test automation tools and frameworks is desirable.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and collaboratively in a fast-paced, agile environment.
  • Flexibility to adapt to changing priorities and requirements.
  • ISTQB or similar certification in software testing is a plus.

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