Intermediate and Senior Voice

2 weeks ago


Vancouver, Canada New Value Solutions Full time

New Value Solutions, a national IT consulting company, is seeking an Intermediate and Senior Voice & Contact Center Engineer to help our client deliver a wide range of IT infrastructure projects. These positions will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements. A good awareness of automation skills related to UCaaS & CCaaS technologies is preferred.


Responsibilities:


  • Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions.
  • Prepare documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.
  • Assist with the preparation and installation of the Cisco voice network infrastructure.
  • Lead or participate in Oracle SBC related projects.
  • Provide network implementation / production cutover services outside of normal business hours, as required.
  • Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
  • Develop an understanding of the current Health Care standards as they relate to the Collaboration Service vertical.


Requirements:


  • 4+ years of experience as a Voice Contact Center Engineer.
  • In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
  • Extensive experience with at least 3 of the following: Genesys Engage On-premises, Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, and Amazon Chime Voice Connector (Beta).
  • Experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.
  • Experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc.
  • Sound judgment and decision-making skills.
  • Team player with well-developed interpersonal skills.
  • Good written and verbal communication skills
  • Related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.


If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.


ID#4456


The hourly rate range for this position is $45 - $85, with the final rate based on consultant experience and fit for the role.


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