Operations Manager

4 days ago

lethbridge, Canada Altis Recruitment Full time

The Operations Manager will play a key role in projects/continuous improvement initiatives that aid the success of the program. As an ambassador of the program, you will promote and contribute to the customer focused and collaborative work environment.


Location: Lethbridge Alberta

Shift/hours - 5 days a week – Monday to Friday, could include later hours or weekends

Travel requirements - occasional travel, first month might travel a few days per week for training


Duties:

  • Oversees all operations, ensuring effective management of labor, productivity, quality control, and safety measures as prescribed.
  • Responsible for achieving operational cost targets and identifying opportunities for cost reduction or process improvement without compromising donor experience.
  • Evaluates, plans, and ensures the allocation of trained, competent staff and adequate supplies/equipment for planned collection events.
  • Manages the team effectively, including recruitment, coaching, attendance management, and disciplinary processes in accordance with the organization’s policies, local collective agreements, provincial legislation, and management principles.
  • Collaborates with the business development manager to implement and support an exceptional donor experience program, enhancing donor recruitment, retention, and attendance frequency.
  • Promotes continuous improvement and best practice standards, adhering to the organization’s quality management system standards and practices.
  • Encourages collaboration and teamwork to facilitate open communication, effective planning, problem-solving, and the achievement of required outcomes, fostering a culture of one-team.


Requirements:

  • A university degree in Business Administration, Commerce, or a related discipline.
  • At least 5 years of recent management/leadership experience in an operational role.
  • Knowledge of supply chain management.
  • Experience with Lean Manufacturing, Six Sigma, or Continuous Improvement is an asset, particularly in implementing lean strategies
  • Strong leadership, motivational, and interpersonal skills.
  • Experience as a media spokesperson is an asset.
  • Ability to excel in a fast-paced, deadline-driven environment.
  • Excellent skills in interpersonal communication, leadership, motivation, and team building.
  • Proven ability to meet or exceed performance targets.
  • Strong analytical, problem-solving, decision-making, and conflict resolution skills.
  • Excellent communication and customer service skills.
  • Close ties to the community and in-depth knowledge of the area are strong assets.
  • Experience in program management and human resource management in a unionized environment is an asset.

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