Senior Communications Manager

4 weeks ago

Mississauga, Canada Compass Technology Full time

What We Do

We are a team of high performing problem solvers with the same vision: to drive the digital future in hospitality. As digital experts we are focused on building a diverse set of products and solutions for our consumers. Our core products include mobile apps, self-serve kiosks, POS and delivery. We also invest in areas like AI, IoT and frictionless retail. Here we work with the “art of the possible” ideas, where we explore and develop the future of hospitality and technology.


Why work with Compass Digital?

We are a member of Compass Group North America the leading food service and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass Digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Our Compass Digital Core Product Engineering team builds food ordering apps, operator management and kitchen display systems, empowering hospitality guests, for front and back-of-house operations.


Why work with Compass Digital & Technology?

While Compass Digital and Compass Technology are unique organizations with their own areas of expertise, both report to the CTO. Some teams, like the Communications teams, span across both organizations. This is a unique opportunity to support and influence consumer, operational, and enterprise technology across Compass Group. Learn more about Compass Digital and Compass Technology


The Communications Manager will primarily support Compass Technology while also engaging in Compass Digital initiatives. They will develop strategic communication campaigns to simplify complex technology initiatives for various hospitality professionals. Acting as an advocate, they ensure effective communication to all Compass Group audiences. Additionally, they support internal and culture-forward communications within technology teams. This Intermediate to Senior Level individual contributor role involves managing workflow with SMEs and stakeholders across the organization.


Now if you were to come on board as one of our Senior Communications Manager’s we’d ask you to do the following for us:

  • Collaborate with technical Subject Matter Experts (SMEs) to simplify complex technical information for broader audiences.
  • Create internal technical briefs and communication materials.
  • Lead initiatives with Technology teams to promote awareness, adoption, and utilization of new and existing technologies within Compass Group.
  • Serve as a liaison for Technology matters, fostering relationships across internal communication and operational teams.
  • Partner with various teams to establish training programs, communication strategies, and documentation.
  • Establish and refine procedures for a new technology communications practice.
  • Expand involvement in internal events, activities, and support for people development and Employee Resource Groups (ERGs) such as Women in Technology and the Digital Future Initiative.
  • Develop technology-focused content for social media platforms to enhance the Compass Technology brand.
  • Explore opportunities for external recruitment efforts.


Think you have what it takes be one of our Senior Communications Managers? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Proficient in establishing and nurturing relationships with senior internal stakeholders; characterized by a natural curiosity and the ability to earn trust through insightful questioning and domain expertise acquisition.
  • A skilled writer adept at crafting content in various voices, including ghostwriting.
  • Innately proactive, driven to propose and implement innovative policies and processes, continually seeking improvement beyond the status quo.
  • Demonstrates outstanding verbal and written communication capabilities, capable of translating intricate technical concepts into clear and engaging messages.
  • Flexible communication approach, adept at tailoring content and style to suit diverse audiences.
  • Thorough understanding of diverse content dissemination channels such as email, how-to guides, video, intranet, support lines, newsletters, social media, etc., with a focus on maximizing impact and engagement.
  • Self-motivated individual accustomed to thriving in a large organizational environment

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