Bilingual Investigations Coordinator

3 weeks ago


Toronto, Ontario, Canada Bilingual Source Full time

Bilingual Investigations Coordinator

We have an exciting role for our not-for-profit client in downtown Toronto. They play a critical role in the resolution of disputes and complaints that are being made against financial services and/or investment firms.

Duties:

You will manage a caseload of files pertaining to various disputes. This role involves gathering relevant information, educating claimants, and facilitating communication between stakeholders throughout the lifecycle of an investigation. Cases may include fraud, identity theft, credit card disputes, service issues and Non-Sufficient Funds (NSF), among others, from initiation to resolution. This challenging position requires managing conflicting priorities, where meticulous attention to detail is crucial.

The Cause:

This is an opportunity to use your financial industry knowledge in a capacity that NO LONGER contributes to the profit of the big banks, investment firms, or insurance companies. You are supporting the 'little guy' in their fight for justice against bureaucracy.

Required Experience / Competencies / Education:

  • Bilingual (French / English)
  • 2+ years experience in banking, finance, investments, insurance, claims, fraud
  • Strong empathy, and critical thinking skills
  • Bachelor's degree or College diploma, preferably in commerce, finance, economics, or equivalent work experience
  • Professional writing ability
  • Being local to Toronto (or willing to relocate near Toronto) would be beneficial for your commute

**this is not a call center role** There is minimal phone work

What's in it for you?

  • base salary 55-62k (based on experience)
  • bonus opportunity of up to 10%.
  • Benefits begin on your first day
  • 3 weeks of vacation and 3 personal days
  • hybrid position
  • Mon-Fri, 9-5 pm, 35-hour work week

Thanks for your interest, feel free to share with someone in your network if you feel they have the skill set to apply.



  • Toronto, Ontario, Canada IFG International Financial Group Ltd Full time

    IFG International Financial Group Ltd is seeking a highly skilled Fraud Investigation Coordinator to join our team. As a key member of our fraud prevention and compliance department, you will be responsible for coordinating fraud investigations and ensuring compliance with regulatory standards.Your primary responsibilities will include:Fraud Investigation...


  • Toronto, Ontario, Canada University of Toronto Full time

    Role DescriptionThe Investigations and Compliance Coordinator will play a critical role in ensuring that workplace investigations are conducted in accordance with University policy and Ontario legal frameworks. This two-year term position will report to the Assistant Director, Workplace Investigations and work closely with the Executive Director, CAHRS &...


  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. Overall we serve...


  • Toronto, Ontario, Canada Law Society of Ontario Full time

    About the RoleWe are seeking a highly organized and detail-oriented Bilingual Administrator to join our team. As a key member of our Licensing Process, you will provide exceptional client service, administrative support, and technical expertise.Key Responsibilities:Act as a first point of contact with candidates, other departments, Benchers, clients, and the...


  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join a Challenger Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...


  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....


  • Toronto, Ontario, Canada Equitable Group Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....


  • Toronto, Ontario, Canada Eq Bank | Equitable Bank Full time

    Join a Challenger Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....


  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....


  • Toronto, Ontario, Canada Law Society of Ontario Full time

    About the RoleWe are seeking a highly skilled Bilingual Regulatory Coordinator, Law Society to join our team. As a key member of our Intake and Resolution department, you will play a vital role in ensuring that complaints are resolved efficiently and effectively.Your primary responsibilities will include:- Reviewing and triaging complaints from the public-...


  • Toronto, Ontario, Canada Recrutement Life After Law Full time

    Senior Investigator OpportunityWe are seeking a highly skilled Senior Investigator in Banking and Securities to join our team at Recrutement Life After Law. This exciting opportunity is ideal for a professional looking to utilize their expertise in a unique and challenging role.Key Responsibilities:This Senior Investigator will be responsible for...


  • Toronto, Ontario, Canada Recrutement Life After Law Full time

    About the Role">This exciting opportunity at Recrutement Life After Law is for a Senior Investigator to join our team in the Banking and Securities sector. The ideal candidate will have a minimum of 5 years of experience in a legal and regulatory environment, with a strong background in banking and securities.">Key Responsibilities">">Organize case files,...


  • Toronto, Ontario, Canada Intact Financial Corporation Full time

    Intact Financial Corporation is a leading provider of property and casualty insurance in Canada. We are currently seeking a Bilingual Operations Coordinator to join our team.In this role, the successful candidate will be responsible for coordinating operations within the broker logistics team. This will include managing broker contracts, setting up broker...


  • Toronto, Ontario, Canada UNAVAILABLE Full time

    About the PositionWe are seeking a detail-oriented and organized Bilingual Referral Coordinator to join our team at Ontario Health atHome. As a Bilingual Referral Coordinator, you will play a crucial role in coordinating referrals to relevant healthcare services and resources for our patients.Key ResponsibilitiesReceive and review patient referrals, ensuring...


  • Toronto, Ontario, Canada University of Toronto Full time

    Job SummaryThe University of Toronto seeks a skilled professional to serve as a Workplace Investigation Specialist. This two-year term position reports to the Assistant Director, Workplace Investigations and works closely with the Executive Director, CAHRS & Workplace Investigations.The successful candidate will coordinate workplace investigations across the...


  • Toronto, Ontario, Canada Recrutement Life After Law Full time

    The Ideal CandidateWe are seeking a highly skilled and experienced professional to join our team as a Senior Investigator - Banking and Securities.Responsibilities and ExpectationsWork collaboratively with Managers, Investigators, and Colleagues to achieve common goals and objectives.Develop and implement effective investigation plans to resolve complaints...


  • Toronto, Ontario, Canada Recrutement Life After Law Full time

    **Overview**This is an exciting opportunity for a Senior Investigator in Banking and Securities at Recrutement Life After Law, a well-established organization that offers work-life balance.The ideal candidate will have a minimum of 5 years of pertinent experience in banking and securities in a legal and regulatory environment. Legal experience in applicable...


  • Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....


  • Toronto, Ontario, Canada Law Society of Ontario Full time

    OVERVIEW JOB PURPOSE: The Investigator is an investigation specialist assigned to the planning and conduct of timely, consistent investigations working independently or as a member of a team, under the provisions of The Law Society Act, covering a wide range of issues relating to (i) the professional conduct of Licensees, (ii) the unauthorized...


  • Toronto, Ontario, Canada Avantier Inc. Full time

    www.avantierinc.com Bilingual Office Coordinator ***Hybrid Opportunity in Toronto Area*** Position Type: Full timeDescription:Join Avantier – A Trusted Leader in Precision Custom Optical Solutions for 25 YearsAvantier, a renowned provider of cutting-edge custom optical solutions with a legacy spanning 25 years, is seeking a highly self-motivated,...