Senior User Experience Designer

3 weeks ago

Toronto, Canada Maarut Inc Full time

Responsibilities:

  • Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
  • Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
  • Take a user-centered design approach and rapidly test and iterate the designs.
  • Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

Requirements

Must Haves:

Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as:

  • User needs mapping
  • User research (exploratory and evaluative)
  • Stakeholder mapping
  • Personas
  • Journey mapping
  • Collaborative design
  • Prototyping
  • Service blueprint.

Reviews service design aspects post-implementation to assess performance of new processes and practices.

Participates in project and advisory committees to provide service design advice and expertise, reports, and recommendations, and to co-ordinate testing, implementation and post-implementation review planning.

Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing scope and deliverables, developing the project charter, planning, resourcing, prioritizing, scheduling, monitoring, problem solving, guiding staff, and reporting with recommendations.

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