Technology Manager

Entity: Doctor Care

Position: Technology Manager

Type: Full Time

Location: Toronto

Salary Range: $140,000 - $160,000CAD

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 200+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, and women's health services. WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients' healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

DoctorCare is a group of Canadian healthcare experts making it easier for doctors to get paid. We are a technology solution provider that takes the administrative burden of complex medical billing off of doctors' plates, enabling them to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience. We are changing the practice of medical billing for all doctors. Our solutions and services are designed to help doctors ensure they are maximizing their revenue, improving patient care, and growing their practice. Our platform delivers innovative, customizable, yet simple solutions that let doctors focus on medicine while we take care of the administration. Patients deserve the best possible care – and we give doctors the tools they need to provide it.

Position Summary:

Reporting to the VP Engineering, the Technology Manager is responsible for leading all technology functions within the DoctorCare organization including engineering (software development, infrastructure, operations, devops) and technology systems (IT helpdesk, Salesforce CRM). You will be responsible for directly managing a team of 6 and providing them day to day prioritization, enablement and coaching. This is a very diverse and challenging role requiring a wide range of technology, people management and business systems experience. The role requires a very hands technology leader that is capable of executing, managing frequent context changes and leading multiple products and functions at the same time.

What you will be doing:

Technical Execution

As the lead of the engineering team, your key responsibilities is the delivery of quality software that delights our customers and meets our strategic objectives.

Success factors:

• % of Epics that are delivered on time is greater than 80%
• Rate of software bug injections is reducing quarter over quarter
• Deployment frequency is increasing quarter over quarter

Talent Development

The DoctorCare engineering team is a youthful and energetic group. As the Technology Manager, you will provide hands on technology coaching, goal setting and personal development support for all levels of the team.

Success factors:

• Team members are actively working towards and tracking against stretch goals and learning objectives
• Greater than 95% voluntary staff retention rate within your first 12 months

Technical Alignment

Working with your peer, technical leads at sister companies, you will align regularly with other engineering teams to drive enterprise technology re-use and reduce duplication of effort across teams.

Security and Privacy Management

Ensure that all technologies at DoctorCare are managed from the perspective of security and privacy.

Outcomes

Leading the DoctorCare technology team, you will lead deliver the following outcomes within the first 12 months of your tenure as director of engineering:

• Automate Billing Care Workflows

Working with the Client Success team, design and implement automation workflows capable of reducing the overall human effort required to deliver the Billing Care product by at least 25%.

• Launch ClinicAid Mobile Application

Design and lead the execution of ClinicAid's greenfield mobile application. This will require a new re-architecting of the entire stack with an eye to developing it in a mobile, FHIR native format leveraging ReactJS and React Native.

• Launch ClinicAid's new API Business

Develop full support for ClinicAid's newly launched API as a service product line. Develop documentation, sales and support processes, operational processes, etc.

• ISO 27001 Certification

Lead DoctorCare's ISO 27001 certification with a goal of accomplishing certification within the next 18 months.

You have:

As a technical leader, you are expected to have intimate software development experience. You are familiar both with the execution of modern software development tools and practices as well as in building high performing software development culture and teams.

As a leader, you inspire those around you to improve and seek to constantly improve yourself. You do not shy from the hard work of leading from the front and don't deflect responsibility.

• Balance your deep experience in software development with a humility that provides support for those around you to ask questions with comfort and ease. Don't rush to dismiss. Provide space for all ideas. Promote the best ideas without ego.
• You ensure goals and alignment are established and ensure that all teams are actively working towards those goals.
• Exhibit a daily drive to results that is thoughtful but values action over perfection.
• Demonstrate professionalism in all aspects of software development. Does not cut corners but also doesn't die on hills of purity and process.
• The role requires individuals that have a generally high level of intelligence and a mental toughness for solving problems.
• You have experience with Python, ruby or other OOP language, SQL. You have strong standards around testing practices. Experience with React is a plus.
• You have a strong mind towards modern architecture including the AWS platform, Identity systems, modern authentication flows, data systems, etc.
• Able to communicate clearly in a structured and thoughtful fashion. Provides context (background) and clarity (details) as required and appropriately. Direct.
• Is eager to help others. Loves to see the team grow and improve. Recognizes raised hands and provides support with comfort.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, an achievement that reflects the company's strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its 'Healthy Place to Work' ESG strategy pillar.

Want Read more about us: https://stories.well.company/