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Senior Manager, UX Design

2 months ago

Toronto, Canada AIR MILES Reward Program Full time

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.



Position Overview:

Reporting to the Director of User Experience & Research, the Senior Manager, UX Design is a key leadership role that will play a critical role in shaping the future of the mobile app for the AIR MILES Reward Program. Overseeing UX design across the Collector Experience and App portfolio, this position is integral in ensuring strategic alignment and consistency across our digital properties.


This role is pivotal in driving the strategic vision and execution of our product roadmaps and ensures that our mobile and web platforms meet the evolving needs of our Collectors. This role will oversee a team of distributed UX designers, working closely with cross-functional teams to deliver best-in-class experiences that drive engagement, satisfaction and loyalty.



Responsibilities:

Strategic UX Leadership: Develop and implement a UX strategy with a primary focus on our mobile app portfolio, that aligns with business goals, user needs, and the overarching digital strategy for Air Miles

Team Development & Mentorship: Lead, mentor, and develop a high-performing UX team, fostering a culture of collaboration, continuous learning, and innovation, while ensuring design outputs meet high-quality standards.

User-Centered Design Excellence: Champion a user-first approach by integrating deep user insights, qualitative and quantitative research, and industry best practices into all design decisions.

Cross-Functional Partnership: Collaborate closely with Product, Engineering, Marketing, and Analytics teams to define, implement, and iterate on user experience improvements that drive engagement and conversion.

Design System Oversight: Oversee the development, governance, and evolution of a cohesive design system that ensures consistency, scalability, and accessibility across all digital platforms.

Data-Driven Insights & Innovation: Leverage data and analytics to inform design strategies, measure success, and continually optimize user experiences. Stay abreast of industry trends to introduce innovative design solutions.

Project & Stakeholder Management: Lead UX initiatives from concept to launch, effectively managing timelines, resources, and stakeholder communication to ensure project success and alignment with business objectives.

Holistic Digital Experience & Best Practices: Ensure the UX team’s work considers the entire digital ecosystem and user journey, maintaining accessibility standards (e.g., WCAG) and applying competitive insights to achieve best-in-class user experiences.



Qualifications:

  • Experience - Minimum of 5+ years in UX Design, with at least 3 years in a leadership role within a customer-facing digital product
  • Expertise - Proven track record in mobile app strategy and design
  • Leadership Skills - Demonstrated experience in managing and mentoring UX teams, with a focus on fostering talent and driving team success
  • Business Acumen - must think strategically and be able to understand business needs across numerous business functions
  • Collaboration - Excellent cross functional collaboration and interpersonal skills with the ability to build strong relationships with cross-functional teams and stakeholders at all levels
  • Analytical Mindset - Strong analytical skills, with the ability to interpret data and translate into actionable UX improvements
  • Tools & Methodologies – proficiency in UX design tools (Figma, Adobe CC, usability testing tools, A/B testing etc)