Customer Service and Counter Sales Representative
4 weeks ago
We are looking for a proactive, resourceful, and driven Customer Service & Counter Sales Representative to join our growing team
What we offer:
- Competitive compensation package and group benefits
- Product knowledge training and skill building opportunities
- A welcoming and supportive work environment like no other
The Role:
The Customer Service & Counter Sales Representative is responsible for handling inquiries to Near North Supply Inc. submitted in person at the sales counter, via telephone, via email, via fax or by any other electronic or direct means in an expedient manner. Superior customer service is of utmost importance.
The Responsibilities:
- Responsible for entering orders, handling returns and warranty items, and conducting stock checks; processes payment for sold items
- Responsible for follow-ups and timely completion of quotations, open-orders and backorders
- Relays order status to customers or the status of credits and warranty claims
- Responds to customer inquiries on installation, troubleshooting, appropriate adjacent equipment, etc.; works with product manufacturers to provide customers with an answer or solution
- Maintains the CRM database, customer order records, and associated documentation
- Greets visitors in a polite, welcoming manner and directs them as needed
- Responsible for supporting the customer service members and assisting the shipping and receiving department
The Skills and Qualifications:
- 2– 3 years of demonstrated customer service experience in a similar role
- Proactive, resourceful, and enthusiastic team focused attitude
- Tactful communication skills, both verbal and written
- Able to effectively manage time, priorities, and customer workload in a fast paced environment
- Previous experience in Plumbing or Construction and CRM considered an asset
Near North Supply is a Wholesale distributor of Plumbing, Groundwater, Wastewater, and Water Conditioning Products. Founded in 1989, Near North Supply Inc. has become one of the premier independent wholesale specialty distributors in Central and Northern Ontario, in the plumbing, wastewater, groundwater, water conditioning and hydronic heating industries.
Thank you for your interest in our position. Only those applicants that are selected to move forward into the next stage of the recruitment process will be contacted. Please do not contact the Company directly.
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
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