IT Desktop technician

The Systems Administrator manages the operations of computer systems related to operating systems, servers, and end-user workstations. The administrator demonstrates an understanding of how software behaves in order to deploy, configure, and troubleshoot systems. The administrator researches new technologies and leverages optimization techniques to ensure that systems operate efficiently. Additionally, the administrator performs Service Desk and Deskside Support functions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Builds and maintains web, virtual, and client server environments for the enterprise

2.Maintains the operations of all virtual, web, and client systems to ensure availability

3.Troubleshoots and resolves any IT service issues related to operating systems and servers

4.Partners with the infrastructure team to troubleshoot and resolve network related issues

5.Follows the systems business impact assessment to prioritize system recovery in the event of a failure

6.Trains the technical support staff on solving common systems-related problems

7.Builds and implements software standards for servers, operating systems, and end-user workstations

8.Leverages optimization techniques to maximize the efficiency of all computer systems

9.Works with third-party vendors and consultants on developing system-specific skills

10.Performs Deskside Support responsibilities for Peak Toolworks, as the Systems Administrator role at Peak Toolworks fills both the Systems Administrator as well as Service Desk & Deskside Support roles.

11.Complies with, supports, and enforces Peak Toolworks policies and procedures.

12.Communicates and maintains good rapport with colleagues and staff.

13.Keeps the Senior Team informed of progress, issues, problems and successes.

14.Develops and maintains a positive and professional work environment.

Competencies

1.Strong logical and analytical thinker

2.Attention to detail

3.Ability to find root causes of problems and quickly determine efficient solutions

4.Ability to anticipate risks and mitigate in the moment

5.Comfortable under high-stress and exhibits poise and focus

6.Proven ability to quickly learn new applications, processes, and procedures

7.Communicates effectively: Actively listens to customers and checks for understanding, adjusts communication content and style to meet the needs of stakeholder, models and encourages ideas and opinions. Delivers messages in a clear, compelling, and concise manner.

8.Action Oriented: Shows initiative in tough situations and spots and seizes opportunities, quickly and decisively takes action in fast-changing unpredictable situations.

9.Manages Execution: Focuses on highest priorities, lays out a thorough schedule and steps for achieving objectives, manages progress of work and diligently tracks the milestones, makes implementation plans, looks for obstacles and develops contingency plans.

10.Customer service focus – ability to determine user needs, solve problems, and respond in an efficient manner

11.Able and willing to collaborate in a team environment and exercise independent judgment

12.Professional image with the ability to form good partner relationships across functions

13.Drives for Results: Sets aggressive goals and high standards. Pursues everything with drive and energy, puts in extra effort to meet deadlines and persists in the face of challenges and setbacks.

14.Excellent verbal and written communication skills

Performance Management and Success in the Role

The output of the Systems Administrator will be linked to the corporate goals of Revenue Expansion and EBITDA enhancement but will also include the ability to connect with customers, understand the business, and assist all users of Peak Toolworks information technology systems. Success in the role will be measured in part to these metrics as well as individual behaviors including: Depth of Thought, Ability to Drive for Results, Ability to work with and through others (People), and Self Knowledge, understanding personal strengths and weaknesses.

Career Path

The successful Systems Administrator can continue to grow and expand responsibility. Logical career progression for this role can include role’s expanded responsibility in IT Leadership.

Supervisory Responsibility

Has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a moderately sedentary role; however, some physical work is required. This would require the ability to lift computers, servers, network devices, backup UPS devices, and other computer equipment, as well as bending or standing on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m, with some after hours and weekend hours as required by various project and support needs.

Travel

This position may require up to 25% travel.

Required Education and Experience

•Bachelor’s in computer science, management information systems, or related field

•More than three years of experience in relevant business systems, operating systems, and servers as a systems administrator or similar role.

•Experience in light programming/scripting, project management of small initiatives, and troubleshooting

•Advanced knowledge of Microsoft Office products, Active Directory, and Microsoft Exchange administration.

•Working knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)

•Vmware

•Windows Server 2008-2019

•Mobile device support

•Host/storage/backup environments
Strong Preference
•Bi-lingual: Fluent in writing and speaking both English and French

Preferred (Nice to Have) Education and Experience

•Epicor ERP user security administration

•MS DevOps

•Salesforce user security administration