ServiceNow- Configuration Management Database
3 weeks ago
It is a hybrid remote (2 days per week ) contract in Ottawa ON
• Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
• Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
• Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
• Establish a technical project plan with key milestones and providing status updates
• Create ServiceNow epics and stories
• Document key technical decisions, issues, and enhancements through the entire development lifecycle
• Report on development work progress
• Work with the support team to ensure transition from development to operation
• Provide guidance and expertise to various stakeholders throughout the life of the project
• Communicate and collaborate with project team members and key stakeholders throughout the life of the project
• Other related activities and deliverables as required
Required Qualifications & Skills
The Consultant should have the following qualifications and skills:
• University degree or college diploma in business administration, statistics, or a related field
• A minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations
• A minimum of five (5) years of demonstrated experience with the ServiceNow CMDB
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