Parts advisor

3 weeks ago

Brantford, Canada A. Girardin Inc. Full time

Reporting to Service Manager, the Parts advisor is responsible for ensuring the distribution and/or availability of parts when technicians start work in the department. He/she will be responsible for tendering bids, creating options, and updating them for the sales department. He is also responsible for communicating the department's needs to the purchasing department. He/she contributes to the implementation and realization of the company's mission, orientations, values, and objectives.

MAIN RESPONSIBILITIES/TASKS

  • Maintain an internal customer satisfaction rate of over 80%;
  • Minimize parts shortages prior to production start-up;
  • Take the initiative to find parts when a customer in the garage has a major breakdown.
  • Create and update useful options for the sales department as needed;
  • Issue insurance estimates for damaged vehicles;
  • Manage calls for tenders from sales;
  • Maintain a clean and safe working environment;
  • Replace or support co-workers;
  • Assist in receiving and shipping merchandise as required;
  • Share new ideas for improvement with department staff;
  • Ensure departmental profitability targets are met;
  • Contribute to the collective effort of the department and the company;
  • May be called upon to assume any responsibility within his or her area of competence, as required or requested by his or her immediate superior.

Procurement

  • Plan work orders according to vehicle delivery dates;
  • Collaborate with the purchasing department to ensure the supply of products required for work orders;
  • Monitor purchasing to maintain low inventory levels without compromising vehicle delivery times;
  • Work with the sales department to plan purchase orders;
  • Provide equipment to technicians;
  • Master computerized parts search tools;
  • Pass on details of specific department requirements to the buyer;
  • Ensure that in-house parts requests are invoiced on the after-sales service repair order;
  • Collect payments from retail customers;
  • Prepare documentation for parts return or recycling;
  • Notify foreman upon receipt of parts on order;
  • Keep abreast of all new and updated products;
  • Participate in departmental housekeeping (2 times a year);
  • Prepare PDI kits.

Inventory control

  • Manage the daily issue of parts for the department;
  • Place supply orders for the department;
  • Follow up outstanding inventory orders with purchasing on a weekly basis;
  • Manage inventory levels on the floor;
  • Maintain inventory and order.

  • Minimum 2 to 3 years experience in a similar position;
  • Knowledge of the Office Suite (Word, Excel, Outlook, etc.);
  • Knowledge of purchasing management software (asset);
  • Ability to drive a forklift (training).

 

ORGANIZATIONAL SKILLS

  • Good communicator and strong negotiation skills;
  • Ability to adapt to change and initiative;
  • Sense of organization and responsibility and good management of priorities;
  • Good team spirit and analytical skills;
  • Problem-solving skills and ability to make quick, well-informed decisions.

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