Parts Advisor
4 weeks ago
MAIN RESPONSIBILITIES/TASKS
- Maintain an internal customer satisfaction rate of over 80%;
- Minimize parts shortages prior to production start-up;
- Take the initiative to find parts when a customer in the garage has a major breakdown.
- Create and update useful options for the sales department as needed;
- Issue insurance estimates for damaged vehicles;
- Manage calls for tenders from sales;
- Maintain a clean and safe working environment;
- Replace or support co-workers;
- Assist in receiving and shipping merchandise as required;
- Share new ideas for improvement with department staff;
- Ensure departmental profitability targets are met;
- Contribute to the collective effort of the department and the company;
- May be called upon to assume any responsibility within his or her area of competence, as required or requested by his or her immediate superior.
Procurement
- Plan work orders according to vehicle delivery dates;
- Collaborate with the purchasing department to ensure the supply of products required for work orders;
- Monitor purchasing to maintain low inventory levels without compromising vehicle delivery times;
- Work with the sales department to plan purchase orders;
- Provide equipment to technicians;
- Master computerized parts search tools;
- Pass on details of specific department requirements to the buyer;
- Ensure that in-house parts requests are invoiced on the after-sales service repair order;
- Collect payments from retail customers;
- Prepare documentation for parts return or recycling;
- Notify foreman upon receipt of parts on order;
- Keep abreast of all new and updated products;
- Participate in departmental housekeeping (2 times a year);
- Prepare PDI kits.
Inventory control
- Manage the daily issue of parts for the department;
- Place supply orders for the department;
- Follow up outstanding inventory orders with purchasing on a weekly basis;
- Manage inventory levels on the floor;
- Maintain inventory and order.
TRAINING AND REQUIREMENTS
- Minimum 2 to 3 years experience in a similar position;
- Knowledge of the Office Suite (Word, Excel, Outlook, etc.);
- Knowledge of purchasing management software (asset);
- Ability to drive a forklift (training).
ORGANIZATIONAL SKILLS
- Good communicator and strong negotiation skills;
- Ability to adapt to change and initiative;
- Sense of organization and responsibility and good management of priorities;
- Good team spirit and analytical skills;
- Problem-solving skills and ability to make quick, well-informed decisions.
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