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Field Service Representative

4 months ago

Winnipeg, Canada StandardAero Full time

StandardAero is actively seeking a dedicated and experienced individual to join our team as a Field Service Representative in Plant 3. In this role, you will have the opportunity to showcase your expertise in gas turbine engines, particularly with the LM1600 engine or similar models. If you are passionate about providing exceptional customer service, thrive in a dynamic work environment, and possess a keen eye for technical detail, we encourage you to apply for this exciting opportunity.

Job responsibilities include the following:

Job Planning

  • Preparing for field service trip, booking flights and hotels
  • Gathering / ordering parts as required for job and shipping to job site
  • Shipping tools to job site


Traveling

  • Fly and/or drive to necessary areas to perform field work
  • Travel to remote/dangerous countries may be required
  • Cross border traveling


Field Work

  • Perform maintenance, repair, and overhaul tasks on gas turbine engines, with a specialization in the LM1600 engine
  • Provides technical to customers in the field by dismantling, cleaning, repairing, inspection, assembly and/or testing customer engines or accessories
  • Performs schedules maintenance as part of preventative maintenance program
  • Performs visual and dimensional inspection of parts determining serviceability for continued service; identifies unserviceable parts that are not reparable and initiates parts requisitions
  • Assures that all services rendered are in compliance with customer, regulatory and company requirements
  • Follows and utilizes manuals


Work Package Completion/ Paper Work

  • Maintains detailed documentations and appropriate paperwork following completion of a serviceable job
  • Maintains written reports on all pertinent incidents, accidents, problems and complaints
  • Takes pictures as required for documentation


Customer Troubleshooting

  • Acts as a liaison with production, engineering, sales and customers in resolving customer problems and complaints
  • Assesses supplied information and troubleshoots to determine most effective action required


Requirements:

  • Prior experience working with the LM1600 engine or similar models is essential.
  • Familiarity with the 501K engine is considered a strong asset.
  • Possession of a valid passport and the ability to obtain visas, if required, is mandatory.
  • Must have a DI sign-off or equivalent certification.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
  • Strong problem-solving abilities and attention to detail, ensuring accurate diagnosis and resolution of technical issues.
  • Flexibility to travel frequently and adapt to changing work environments.
  • Commitment to upholding high standards of professionalism and customer service.


Benefits that make life better:

  • Comprehensive Healthcare
  • Company Pension with 100% company match; up to 5% vested
  • Paid vacation starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

#Standard Aero