Director, Sponsorship and XM
1 day ago
My client, an independent/private agency of about 50 people with one of the best cultures and retention rates, is looking to hire a Director, Sponsorship and Client Experience (XM).
Role Overview
Director, Sponsorship & Client Experience (Experiential Marketing) is a senior-level client counselor; leads and manages strategic programs; manages multiple accounts; provides day-to-day advice and direction to clients; builds revenue; and manages, coaches and empowers direct and indirect reports. This role requires a deep understanding of sponsorship marketing including sponsorship negotiation, strategy, activation and measurement. The role also requires someone with the ability to operationally manage the work and the resources – resource planning, project management planning, process planning and management for large multi-faceted campaigns.
What you’ll do:
Oversee large and complex accounts where sponsorship is a key marketing strategy
Understand client’s business and competitive landscape
Lead account teams e.g. work allocation and delegation, determining roles and responsibilities, coaching and supporting talent development
Work with teams to develop over-arching on-strategy account plans
Evaluate and negotiate sponsorship opportunities on behalf of clients with a lens to client objectives and brand fit
Develop and implement creative sponsorship activation strategies by working with client and property
Develop sponsorship measurement frameworks and generate results, and the analysis of how best to move forward
Ensure client programs are on-budget and delivering quality service
Oversee timely and detailed invoicing / overall account monitoring
Advise clients on strategic positioning and program development
Actively mentor team members on various activities – provide regular feedback
Identify and secure new and organic business opportunities and achieve results
Maintain and nurture client relationships, proactively looking ahead to “what’s next”
Participate in company management meetings and discussions to review challenges and opportunities for further success. Work collaboratively with senior team to develop and implement strategies that broaden the impact of the company, build revenue, fuel the attraction and retention of clients, and ensure effective staff management, education and communication
Who you are:
You have great attention to detail. You oversee team deliverables to ensure they are error free before going to the client.
You are able to manage multiple and ever-changing timelines of all programs and coach staff on time management techniques
You have exceptional project management & client relationship skills
You ask better questions and think about the “so what” at the beginning of the project
You challenge the status quo by generating unique, creative and innovative ideas and solutions
You bring optimism and enthusiasm to all aspects of the job
You have a willingness to try new things and lead the team by example
You have the ability to not only manage a team but also have the ability to recognize how to maximize your team’s ablity or when they require additional support
You are able to manage multiple client demands, busy schedules, challenging deadlines and direct reports
You embody and respect our values of excellence, collaboration, integrity, commitment, empathy and trust
What you’ve done:
The successful candidate will possess the following qualifications:
Proven 6+ years relevant industry experience and must have agency experience
Solid understanding of “big picture” client, partner & agency needs
Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
Flexibility to travel and work weekends or evenings as needed to support event execution
Competitive salary, benefits, amazing culture, in office Wed/Thurs on the Bloor subway line as well as any on site activations.
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