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ServiceNow Technical Delivery Manager

3 months ago

canada Deloitte Full time

Work You'll Do

This role will focus on leading dedicated teams to deliver solutions while ensuring we stay aligned to our internal best practices. The main focus of delivery will center around our Cybersecurity practice and ensuring we deliver solid solutions that underpin the overall Cyber strategy within our firm. In this interesting and diverse role, you’ll:

•Work to lead dedicated teams within the ServiceNow Ecosystem. As part of a broader ServiceNow Center of Excellence, team you will be able to work with many other ServiceNow leaders and professionals across the globe to provide input on setting standards and paving the road forward to collectively deliver solutions internally within Deloitte.

•You’ll use or develop skills in many areas including some of the latest ServiceNow spaces such as Security Incident Response, Security Operations and Orchestration/Automation.

•You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization.

•Lead high performing teams of diverse developers from varied time zones which will give you the chance to grow your people management skills with assistance from various levels in our team.


Qualifications:

Required:

  • Minimum 3+ years of experience in ServiceNow or other enterprise grade ITSM platform
  • Minimum 1+ years of experience in supervisory or people management functions
  • Expert knowledge of enterprise grade Service Management platforms and their application to complex hybrid cloud and on premise solutions
  • Good understanding of IT Security standards, policies, procedures
  • Proven ability to lead a delivery a team on multiple projects at a time
  • Excellent verbal and written communication and presentation skills

Preferred:

  • Prior experience in professional services environment or similar Demonstrated ability in solution or enterprise architecture ServiceNow Certified System Administrator or ServiceNow CIS is an asset
  • CISA certification is desirable but not necessary.
  • Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally
  • Flexible work style and experience managing to defined deadlines and work under tight time constraints
  • Security Operations experience