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Inside Service Agent

4 months ago

Ontario, Canada Allstate Canada Full time

Qui est Allstate:

Allstate du Canada, compagnie d'assurance, est un chef de file dans le domaine de l'assurance automobile et habitation. Son objectif est d'offrir à ses clients des produits et des services de prévention et de protection pour chaque étape de la vie. La compagnie est fière d'avoir été nommée meilleur employeur au Canada pendant neuf années consécutives et accorde la priorité au soutien des employés et à la promotion d'une culture d'entreprise inclusive et accueillante. Allstate s'engage à faire une différence positive dans les communautés où elle opère par le biais de partenariats avec des organismes de bienfaisance, de dons des employés et de bénévolat. Au service des Canadiens depuis 1953, Allstate s'efforce de les rassurer avec sa promesse " Vous êtes entre bonnes mains® ".

À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise. C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique.


Avantages de rejoindre Allstate

  • Arrangements de travail flexible
  • Rabais pour les employés (15 % sur l'assurance automobile et l'assurance des biens, ainsi que sur de nombreux autres produits et services)
  • Programme Good Office (recevez jusqu'à 400 $ de remboursement après l'achat d'équipement de bureau)
  • Programme de jumelage des paiements pour les prêts étudiants du gouvernement
  • Programme complet d'épargne-retraite avec contributions équivalentes de l'employeur
  • Allocation annuelle de bien-être pour aider les employés à améliorer leur santé et leur bien-être
  • Journée de réflexion personnelle
  • Remboursement des frais de scolarité
  • Travailler au sein de la communauté et donner en retour


Désignation du poste : À domicile (différents quarts de travail)

Le Centre du service à la clientèle est ouvert du lundi au vendredi de 7 h à 20 h.


Description du poste :

Notre équipe, en plein essor, est à la recherche d’un agent ou d’une agente du service interne. Le ou la titulaire de ce poste, qui relèvera du directeur ou de la directrice, service interne, aura pour responsabilités le traitement des demandes de service et des appels relatifs au premier avis de sinistre (PAS), ainsi que la vente incitative de produits d’assurance habitation et automobile d’Allstate.

Responsabilités :

  • les besoins actuels et futurs du client et faire des recommandations sur les produits qui répondent le mieux à ses besoins.
  • un service personnalisé en agissant à titre de conseiller de confiance en matière d’assurance.
  • les caractéristiques et les avantages des produits et services dans le cadre des revues continues du portefeuille à disposition.
  • le processus de renouvellement des polices et les demandes des clients qui souhaitent apporter des modifications à leurs polices.
  • aux demandes en ligne.
  • des ventes incitatives et ventes croisées de produits automobiles et habitation conformément aux directives de souscription d’Allstate.
  • la fidélité de la clientèle grâce à l’attention portée aux détails et aux efforts visant à tisser des liens lors du renouvellement des polices et des modifications.
  • les appels de réclamations des clients : fournir du soutien et des conseils lors du traitement des appels de premiers avis de sinistre (PAS); documenter les renseignements sur le sinistre dans le système des réclamations; effectuer les tâches indiquées par le processus en place; et s’assurer que la déclaration du sinistre est transférée/assignée à un conseiller ou une conseillère en réclamations.


Exigences :

  • d’un permis d’agent(e) d’assurance générale ou d’assurance de dommages de niveau 1, selon les exigences provinciales, ou être disposé(e) à l’obtenir;
  • à 3 ans d’expérience en service à la clientèle;
  • des applications de MS Office;
  • prêt(e) à travailler le soir.


Compétences supplémentaires :

Avoir une expérience dans un centre d’appels, dans le domaine des assurances et en vente incitative est souhaitable.


Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.


Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.


Role Designation: Home-Based (rotating shifts)

Contact Centre is open from Monday to Friday, 7 am to 8 pm


Job description:

Our team is growing, and we are actively looking to hire Trilingual/Bilingual Inside Service Agent focused professionals to join our team Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products.

Accountabilities:

  • Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs.
  • Provide personalized service while being a Trusted Advisor with respect to insurance.
  • Promoting features and benefits as part of ongoing portfolio reviews.
  • Manage policy renewal process and client inquiries to make changes to their policies.
  • Reply to on-line requests.
  • Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.
  • Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
  • Handle client claims calls. Provide support and guidance when handling First Notice of Loss (FNOL) initial claim calls; Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.

Qualifications:

  • Must have OTL or General level 1 Insurance License or willing to obtain for the province you are located in.
  • 1-3 years customer service experience.
  • Must speak French & English fluently.
  • Proficient computer skills in MS Office applications.
  • Willingness to work evenings.

Bonus qualification:

  • Call center, insurance and upselling experience is preferred.


Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.