Customer Service Representative

3 days ago

Canada Electrofyre Technologies Full time

About Electrofyre Technologies

Electrofyre Technologies is a cutting-edge online e-commerce platform specializing in electronics. We empower Canadians to access high-quality tech products from the latest gadgets to everyday electronics all at competitive prices. Our mission is to deliver convenience, innovation, and exceptional value while setting the gold standard in online shopping. As a 100% Canadian company, we pride ourselves on providing unparalleled customer service and fostering a culture of excellence and innovation.


At Electrofyre Technologies, we believe that technology has the power to simplify lives and connect communities. Join our team and become part of a forward-thinking company that values growth, collaboration, and customer-centricity.


About the Role

We are seeking dedicated Customer Service Representatives to join our dynamic team. In this remote position, you will be the first point of contact for our valued customers, delivering exceptional support and ensuring seamless shopping experiences. If you’re passionate about problem-solving, tech-savvy, and enjoy helping others, we’d love to hear from you


Responsibilities

  • Serve as the primary point of contact for customers via email, chat, and phone, ensuring timely and professional responses.
  • Resolve customer inquiries, complaints, and issues efficiently while maintaining a high level of empathy and professionalism.
  • Provide accurate information about products, services, and order status.
  • Collaborate with other departments to address and resolve escalated issues.
  • Assist customers with order placement, returns, and exchanges.
  • Identify opportunities to improve customer satisfaction and streamline support processes.
  • Maintain detailed records of customer interactions in the CRM system.
  • Stay up to date with our product offerings, policies, and industry trends.


Qualifications

  • Proven experience in customer service, preferably in an e-commerce environment.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer support tools and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively in a remote work setting.
  • Passion for technology and a good understanding of electronic products.
  • Flexibility to work various shifts, including evenings and weekends if required.
  • Must be legally eligible to work in Canada.


What We Offer

  • Competitive salary with performance-based incentives.
  • Flexible remote work environment.
  • Opportunities for career growth and professional development.
  • Access to employee discounts on the latest electronics.
  • Supportive and inclusive company culture.


Join Electrofyre Technologies and be part of a team that’s shaping the future of e-commerce in Canada


Application Process

To apply, please submit your resume on LinkedIn. Applications will be reviewed on a rolling basis.


Electrofyre Technologies is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and encourage all qualified candidates to apply.

  • Customer Service Representative

    7 days ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    1 week ago

    Canada, CA Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    1 week ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    1 week ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Experience Expert

    1 week ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support professional with 0-5 years of experience to excel in our Customer Service Representative Hub.Job OverviewThe ideal candidate will be responsible for providing exceptional customer service through live chat, assisting readers and subscribers, and maintaining our reputation as a market leader.Key...

  • Customer Service Support Specialist

    6 days ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated customer service professional to provide exceptional support through live chat. The ideal candidate will be responsible for delivering prompt and professional responses to customer inquiries, assisting with questions regarding subscriptions, content, and other services.About the RoleThis is a fantastic opportunity to work in a...

  • Customer Service Representative

    6 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service Representative

    6 months ago

    Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Customer Service Representative

    1 week ago

    Canada APF Marketing Full time

    About APF MarketingAPF Marketing is a leading provider of promotional products with a manufacturing facility in Montreal and a strong importing department.We're seeking a highly motivated Customer Service Representative to join our team.Key Responsibilities• Manage and support both French and English-speaking clients' inquiries and orders.• Prepare...

  • Customer Service Representative

    10 hours ago

    Canada Tech Mahindra Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our customers.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chatResolve customer complaints in a timely and professional...

  • Escalated Customer Service Representative

    4 months ago

    Canada, CA The Nationwide Group Full time

    Escalated Customer Service RepresentativeJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle...

  • Customer Service Representative

    3 weeks ago

    Canada Tech Mahindra Business Services Full time

    At Tech Mahindra Business Services, we are seeking a highly skilled and motivated Customer Service Representative to join our team. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch customer support.Job Summary:We are looking for a dedicated individual to provide frontline customer service...

  • Customer Service Representative

    6 months ago

    Canada Colas Full time

    **Subsidiary**:McAsphalt **Mission**: Logistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with Dispatch Center. This position you will interact directly with our customers both internal and external, recording and screening of all incoming orders, use dispatch computer and...

  • Bilingual Customer Service Representative

    6 months ago

    Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

    **Your Talent, Your Terms | Results, Recognition and Rewards** Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management...

  • Technical Support

    6 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Technical Support / Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides...

  • Customer Service

    6 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service / Technical Support Representative - Night Shift (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service / Technical Support Representative - Night Shift (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the...

  • Customer Service Representative

    3 days ago

    Canada, CA MatchAwards Full time

    Key ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...

  • Customer Service Representative

    2 days ago

    Canada MatchAwards Full time

    Key ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...

  • Customer Service Representative

    1 day ago

    Canada MatchAwards Full time

    Key Responsibilities Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans. Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns. Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone. Utilize in-house...

  • Customer Service Representative

    18 hours ago

    Canada MatchAwards Full time

    Key ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...