Current jobs related to Technical Support Specialist VIP - Montreal - Hays

  • Technical Network Specialist

    2 weeks ago

    Montreal, Quebec, Canada Fednav Limited Full time

    Job DescriptionJob Title: Technical Network SpecialistCompany: Fednav LimitedLocation: Montreal, CanadaJob Type: Full-timeIndustry: Maritime ShippingJob Category: IT & TechnologyJob Description:Job Summary:Fednav Limited is seeking a highly skilled Technical Network Specialist to join our IT team. As a Technical Network Specialist, you will be responsible...

  • Technical Network Specialist

    2 weeks ago

    Montreal, Quebec, Canada Fednav Limited Full time

    Job DescriptionJob Title: Technical Network SpecialistCompany: Fednav LimitedLocation: Montreal, CanadaJob Type: Full-timeIndustry: Maritime ShippingJob Category: IT & TechnologyJob Description:Job Summary:Fednav Limited is seeking a highly skilled Technical Network Specialist to join our IT team. As a Technical Network Specialist, you will be responsible...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Universal Support Systems Ltd Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.Key ResponsibilitiesProvide first-...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Universal Support Systems Ltd Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.Key ResponsibilitiesProvide first-...

  • Application Specialist

    5 days ago

    Montreal, Quebec, Canada Fednav Limited Full time

    Fednav Limited is seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for taking functional and technical ownership of Maritime industry-specific applications, including the Veson IMOS Platform (VIP). **Key Responsibilities:** * Maintain the configuration of Maritime industry-specific...

  • Application Specialist

    5 days ago

    Montreal, Quebec, Canada Fednav Limited Full time

    Fednav Limited is seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for taking functional and technical ownership of Maritime industry-specific applications, including the Veson IMOS Platform (VIP). **Key Responsibilities:** * Maintain the configuration of Maritime industry-specific...

  • Application Specialist

    5 days ago

    Montreal, Quebec, Canada Fednav Limited Full time

    Fednav Limited is seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for taking functional and technical ownership of Maritime industry-specific applications, including the Veson IMOS Platform (VIP). **Key Responsibilities:** * Maintain the configuration of Maritime industry-specific...

  • Application Specialist

    5 days ago

    Montreal, Quebec, Canada Fednav Limited Full time

    Fednav Limited is seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for taking functional and technical ownership of Maritime industry-specific applications, including the Veson IMOS Platform (VIP). **Key Responsibilities:** * Maintain the configuration of Maritime industry-specific...

  • Application Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Full time

    About the RoleWe are seeking a highly skilled and customer-focused Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering world-class support to our clients, ensuring their seamless experience with our B2B platform.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Application Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Full time

    About the RoleWe are seeking a highly skilled and customer-focused Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering world-class support to our clients, ensuring their seamless experience with our B2B platform.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Technical Support Specialist

    5 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Technical Support Specialist

    5 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Corporate Planning Specialist

    3 weeks ago

    Montreal, Canada Fednav Limited Full time

    h3>Application Specialist, IT Fednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. p> We are currently looking for an Application Specialist, IT to take functional and technical ownership of Maritime...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications...

  • Technical Support Specialist

    2 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Graitec Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage incoming customer support calls in French and English, including licensing and...

  • Technical Support Specialist

    2 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Graitec Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage incoming customer support calls in French and English, including licensing and...

  • Technical Support Specialist

    7 days ago

    Montreal, Quebec, Canada Autodesk Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they get the most out of our AutoCAD Plant 3D and AutoCAD core products.Key Responsibilities:Provide solutions, direction, and...

  • Technical Support Specialist

    5 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Technical Support Specialist

    5 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

Technical Support Specialist VIP

4 months ago

Montreal, Canada Hays Full time

Location: MONTREAL EAST

Availability/Duration: ASAP + Permanent position

Work organization: Hybrid (3 days on site/2 days teleworking)

Language: Bilingual (EN/FR)


As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for executive-level customers, offering personalized assistance and always maintaining a high level of professionalism.

  • Assisting in providing Customer Service support to executive level clients, on a rotational 24/7 schedule
  • Act as an escalation point for advanced or difficult help requests from other TSAs
  • Alert management to emerging trends in incidents.
  • Deploy pre-packaged software as needed using automated deployment tools.
  • Assist in software releases and rollouts according to change management best practices.
  • Escalate incidents with accurate documentation to suitable technician or vendor, when required.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Research solutions through internal and external knowledgebase as needed.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Assemble, image, and configure workstations, laptops and servers according to client specifications and details
  • Test fixes to ensure problem has been adequately resolved.
  • Meet SLAs to manage end-user expectations.
  • Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
  • Other duties as assigned by upper management.


Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field or experience
  • 7+ years proven experience in technical support roles, with a focus on executive-level support preferred
  • Excellent communication and interpersonal skills, with the ability to interact professionally with executive-level clients
  • Strong problem-solving abilities and technical troubleshooting skills
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment
  • Knowledge in relevant technical areas (e.g., ITIL, CompTIA, Microsoft, Cisco) a plus
  • Bilingualism
  • Driving license is required
  • Availability to work flexible hours, including evenings, weekends, and holidays


What we offer

  • Competitive salary + other perks
  • Group insurance & RRSP program
  • Company-wide events throughout the year (BBQ, Holiday party etc.)
  • Free gym on site
  • Two cafeterias on site (subsidized meal program available)
  • Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun


---

Lieu : MONTRÉAL-EST

Disponibilité/Durée : ASAP + Poste permanent

Organisation du travail : Hybride (3 jours sur site / 2 jours en télétravail)

Langue : Bilingue (EN/FR)


En tant qu'agent de soutien technique spécialisé dans le soutien aux cadres, vous serez responsable de fournir une assistance technique et un soutien de haute qualité aux clients de niveau exécutif, en veillant à ce que leurs besoins techniques soient satisfaits rapidement et efficacement. Vous servirez de point de contact principal pour les clients de niveau exécutif, offrant une assistance personnalisée et maintenant toujours un haut niveau de professionnalisme.

  • Aider à fournir un soutien au service à la clientèle aux clients de niveau exécutif, selon un horaire rotatif 24 heures sur 24, 7 jours sur 7
  • Agir comme point d'escalade pour les demandes d'aide avancées ou difficiles d'autres TSA
  • Alertez la direction sur les tendances émergentes en matière d'incidents.
  • Déployez des logiciels pré-packagés selon vos besoins à l'aide d'outils de déploiement automatisés.
  • Aider aux versions et aux déploiements de logiciels selon les meilleures pratiques de gestion du changement.
  • Faites remonter les incidents avec une documentation précise au technicien ou au fournisseur approprié, si nécessaire.
  • Enregistrez, suivez et documentez le processus de résolution des incidents du centre de services, y compris toutes les décisions prises et les actions réussies et infructueuses, jusqu'à la résolution finale.
  • Utilisez des outils à distance et des utilitaires de diagnostic pour faciliter le dépannage.
  • Rechercher des solutions dans une base de connaissances interne et externe au besoin.
  • Effectuez des réparations pratiques au niveau du bureau lorsque les outils à distance ne sont pas appropriés, y compris des réparations matérielles, la livraison de périphériques ou d'autres correctifs déterminés. Assemblez, imagez et configurez les postes de travail, les ordinateurs portables et les serveurs selon les spécifications et les détails du client
  • Testez les correctifs pour vous assurer que le problème a été résolu de manière adéquate.
  • Respectez les SLA pour gérer les attentes des utilisateurs finaux.
  • Surveiller le système central de tickets de l'entreprise pour assurer la résolution rapide des problèmes de support technique dans le cadre des SLA définis par le client.
  • Autres tâches assignées par la haute direction.


Qualifications

  • Baccalauréat en technologie de l'information, en informatique ou dans un domaine ou une expérience connexe
  • 7+ ans d'expérience avérée dans des rôles de soutien technique, avec un accent sur le soutien au niveau de la direction de préférence
  • Excellentes compétences en communication et en relations interpersonnelles, avec la capacité d'interagir de manière professionnelle avec des clients de niveau exécutif
  • Solides capacités de résolution de problèmes et de dépannage technique
  • Capacité à travailler de manière autonome et collaborative dans un environnement dynamique et au rythme rapide
  • Connaissance des domaines techniques pertinents (par exemple, ITIL, CompTIA, Microsoft, Cisco) un atout
  • Bilinguisme
  • Le permis de conduire est requis
  • Disponibilité à travailler selon des horaires flexibles, y compris les soirs, les fins de semaine et les jours fériés


Ce que nous offrons

  • Salaire compétitif + autres avantages
  • Assurance collective et programme REER
  • Événements à l'échelle de l'entreprise tout au long de l'année (BBQ, Party des Fêtes, etc.)
  • Salle de sport gratuite sur place
  • Deux cafétérias sur place (programme de repas subventionnés disponible)
  • Environnement de travail dynamique et enrichissant - travaillez sur des projets à fort impact et significatifs tout en vous amusant