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Bilingual Customer Service Representative

4 months ago

Burlington, Canada MT Talent Solutions Inc. Full time

Bilingual (French) Customer Service Representative


Location: Burlington, ON


Overview:


MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you


Here’s what you’ll do:


  • customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
  • customers with modifying orders.
  • customers on product availability, new product features and innovations.
  • and updating accounts accurately.
  • with customers to create and modify orders, arrange deliveries and pickup.
  • with the team proactively to achieve company targets and objects.
  • to effectively and collaboratively with all departments, as well as any external partners.


Here’s what you’ll need to be successful:


  • be fluently bilingual (oral and written) in French.
  • education in Business, Supply Chain or similar is an asset.
  • least 2 years’ experience in a customer service role.
  • computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
  • in a B2B customer service role, specifically building materials or furnishings is an asset.
  • passion for providing excellent service, strong attention to detail and problem solving skills.
  • proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.


Here’s what in it for you:


  • compensation package including benefits, employer RRSP matching program.
  • exceptional culture with a strong emphasis on employee experience, growth and professionalism.
  • stable organization with a growing Canadian stance equating to ample room for personal and career progression.
  • leadership team that values open communication, encouragement and recognition.
  • for professional growth and trainings, seminars.