Service Manager

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals

As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

• Staff location adequately based on skills and workload

• Responsible for R&M, P&L and associated costs/budget

• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

• Other duties assigned as needed

Requirements:

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred

• Valid driver's license with acceptable driving record

• Extensive Equipment Fleet Maintenance and leadership experience

• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience

• Strong motivational and leadership skills

• Excellent customer service skills

• Strong knowledge of maintenance accounting and P&L

• Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. 

Job Code = Service Manager-Branch - IN FRENCH

En tant que responsable de service chez United Rentals, vous serez le dirigeant d'une grande entreprise d’entretien. Vous aurez l'opportunité d'embaucher et de motiver une équipe incroyable de techniciens de service. Vous améliorerez continuellement l'efficacité et la satisfaction de la clientèle en vous assurant que l'équipement est bien entretenu et réparé. Vous travaillerez en étroite collaboration avec le directeur de succursale et aiderez à établir une succursale rentable grâce à votre direction, à vos connaissances en matière de service et d'entretien et à votre gestion des affaires.

Ce parcours vous permettra d’accéder à un poste de gestion chez United Rentals, le plus grand loueur d’équipement du monde. Nous vous fournirons les outils, la technologie et le soutien dont vous avez besoin pour fournir un travail excellent. Vous serez fier ou fière du travail fourni par vos employés, de votre atelier de service quant à la location du matériel nécessaire à la construction de nos milieux de vie.

Responsabilités complémentaires (liste non exhaustive) :

• Motiver, encadrer et former les techniciens pour dépasser les normes de temps et de qualité et se conformer aux processus de réparation et d’entretien standard

• Répartition des membres du personnel, en fonction des compétences et de la charge de travail.

• Responsable du R&M, des profits et des pertes et des coûts/budget associés

• Direction, planification, mesure et amélioration continuelle de toutes les mesures de rendement de service et d’entretien

• Supervision des activités du service des pièces, pour assurer un service à la clientèle optimal, une productivité supérieure des techniciens/ateliers/du coût d’origine de l’équipement et un contrôle maximal des coûts

• Évaluation du rendement et des possibilités de promotion des membres du service Identification et organisation des formations techniques nécessaires t accompagnement constant par des séan

• Promotion d’une culture de sécurité et de discipline par le biais de leadership, respect individuel exemplaire des normes de sécurité, sens de la responsabilité et communication

• Autres responsabilités en fonction des besoins

Exigences du poste :

• Diplôme d'études secondaires requis; Diplôme d'école de commerce est un atout; Baccalauréat préférable

• Permis de conduire en cours de validité et dossier de conduite acceptable

• Vaste expérience en entretien de flotte d'équipement et en leadership

• Cinq ans d'expérience en service et entretien et un minimum de 3 ans d'expérience en supervision

• Solides aptitudes en leadership et capacité poussée à motiver les gens

• Compétences supérieures en service à la clientèle

• Connaissances importantes en comptabilité d’entretien et du compte de résultat d’une entreprise de location

• Compétences de base en informatique, en particulier avec Microsoft Excel

Ce poste est considéré comme un poste critique en matière de sécurité aux fins des politiques et procédures de United Rentals.

Job Code = Service Manager-Power/HVAC - 1E0016-007

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals

As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise within the Power/HVAC Division. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians and Equipment Associates. You will maintain and repair a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following: Silent Diesel Generators 20kw to 1.5MW; Air–Cooled Chillers 10 to 400 Tons; Rental Industry Air-Conditioners 5 to 40 Tons; Desiccant Dehumidifiers and Negative Air Machines; Electrical Distribution; Load Banks

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

• Supervise Service Technicians, ensuring safety policies and procedures are followed at all times

• Build strong customer relationships through the delivery of high quality and timely customer service

• Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility

• Manage the shop operating expenses

• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

• Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions

• Other duties assigned as needed

Requirements:

• High school diploma or equivalent

• 3-5 years of operations and shop management experience with background in  repairing and maintaining the equipment stated above

• Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems

• Advanced knowledge of heavy equipment, the manufacturers’ warranty process, and the work order / time spent accounting process

• Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations

• Valid driver's license with acceptable driving record

• Strong motivational and leadership skills

• Excellent customer service skills

• Strong knowledge of maintenance accounting and P&L

• Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. 

Job Code = Service Manager-Trench Safety - 1E0016-004

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals

As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise at a Trench Safety branch. You’ll have the opportunity to hire and motivate an amazing team of Equipment Associates and Welders. You’ll ensure proper storage and maintenance of company equipment, and uphold a high standard of customer service in the yard at the branch. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Safely manage daily shop activities to maintain order accuracy, equipment quality and readiness

• Coordinate shop and yard activities among Equipment Associates and Welders to promote business efficiency; When required, provide instruction to Drivers

• Manage mechanical services for delivery trucks, sales trucks, forklifts and other mechanical tool

• Order parts for maintenance of rental fleet

• Manage the hiring, training, evaluation, and performance of Equipment Associates, and Welders, and in some branches, Drivers

• Maintain records for Drivers’, Equipment Associates’, and Welders’ job training, for DOT compliance, and for accident investigations

• Conduct employee safety training and coordinate certification training for use of forklifts and boom lifts

• Ensure a safe working environment

• Other duties assigned as needed

Requirements:

• High school diploma or equivalent

• 5+ years related experience

• Welding school certification for Arc, MIG, and TIG

• Knowledge of proper hydraulic and pneumatic testing procedures

• Working knowledge of trench safety related products and applications; advanced mechanical aptitude and working knowledge of tools

• Strong leadership, teamwork and customer service skills

• IVES certification for boom trucks and forklifts preferred

• Valid driver's license with acceptable driving record

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. 

Service Manager-Mobile Storage

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals

As a Service Manager at a United Rentals Mobile Storage branch, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

• Staff location adequately based on skills and workload

• Responsible for R&M, P&L and associated costs/budget

• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

• Maintain knowledge of current DOT Requirements

• Ensure training and focus to avoid preventable accidents and other DOT Citations

• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

• Other duties assigned as needed

Requirements:

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred

• Valid driver's license with acceptable driving record

• Extensive Equipment Fleet Maintenance and leadership experience

• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience

• Strong motivational and leadership skills

• Excellent customer service skills

• Strong knowledge of maintenance accounting and P&L

• Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. 

We don’t just “talk the talk” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.