Claims Representative II

Company: CGIC
Department: Quebec Claims
Employment Type: Regular Full-Time 
Work Model: Hybrid
Language: Bilingualism is an asset. 

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact:

Interpreting and applying coverage, participating in major event responses and negotiating and settling intermediate service claims with a focus on behaviour based outcomes.

Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.

Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.

Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge and acting as a technical resource.

Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions. 

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

You have experience in insurance claims or a related field.

You have completed post-secondary education in insurance or a related discipline.

You have the Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).

Working towards or having the Chartered Insurance Professional (CIP) designation is an asset.

You have experience working in a contact centre and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.

Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams. The essential non-English duties are not assignable to adjacent or other team members. 

What you need to know: 

This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.

This role involves direct contact with clients and/or service providers in their environment.

You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.

Extended work hours, including evenings and weekends, will be required during peak periods and major events. 

You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.