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Senior Supervisor
4 months ago
Why join us?
Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.
At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.
WHY JOIN US?
Join a passionate team and become a memorable memory generator in Eastern Canada’s only indoor amusement park
Méga Parc is an entity of Galeries de la Capitale, recipient of the prestigious Customer Experience Award for excellence in service, is looking for a dynamic and motivated Senior Supervisor to join our team. Do you have strong leadership skills in managing and mobilizing supervisory staff, training and communication? We would like to meet you
We offer:
A unique and fun working atmosphere in the heart of a popular shopping area in Quebec City;
Teamwork with passionate colleagues for a rewarding experience;
A competitive salary with an annual performance bonus;
Group insurance paid 100% by the employer;
A pension fund including an employer contribution;
Key Responsibilities:
Reporting to the Assistant Director, you will be responsible for supervising and supporting a team of supervisors in their daily duties. You will actively participate in the development of the skills of each of them.
You will also be responsible for developing, coordinating and delivering the training program for our ride operators.
The Senior Supervisor must demonstrate strong leadership towards his colleagues and employees. In his human relations, both with employees and customers, you will have to show discretion, tact, diplomacy, respect, and courtesy. Maintaining excellent working relationships and a spirit of collaboration with all staff at Méga Parc and Galeries de la Capitale is essential to be successful in this position.
The Senior Supervisor will be the Méga Parc contact person on evenings and weekends.
Tasks and Responsibilities.
Human Resources Management:
Participate in the recruitment process in collaboration with the Administrative Coordinator;
Coach supervisors and support their professional development;
Assess the performance of supervisors and support them in achieving their objectives.
Training Programme:
Design and structure innovative training programs;
Provide training on customer experience, ride operations, point of sale systems, etc.
Ensure compliance with occupational health and safety standards;
Financial/Administrative Management:
Effectively manage point of sale, payment and locker rental systems;
Verify collection reports and improve processes;
Validate schedules and approve pay.
Customer Service:
Provide exceptional service and mentor our employees
Work with staff to ensure quality service;
Effectively resolve customer complaints, either in person or in writing, with tact and diplomacy.
Daily Operations:
Ensure the preparation and cleanliness of the park to welcome customers;
Participate in daily employee information and distribution meetings;
Resolve operational issues and propose improvements;
Identify opportunities for improvement and provide recommendations to increase productivity and operational efficiency;
Be able to perform all supervisory duties;
Any other related duties.
A UNITED TEAM
Assist the various departments of the Galeries de la Capitale at certain times of the year, which is one of the dominant values of the company “One team”.
Requirements:
Minimum of 5 years experience managing a supervisory team, or equivalent;
Training in business management, hotel/restaurant management or event management;
Experience in training program design;
Ability to mobilize, motivate and lead your team towards a common goal;
Excellent verbal and written communication skills in French and English;
Advanced knowledge of the Office suite;
Ability to prioritize tasks and meet deadlines;
Good judgment, decision making and resourcefulness.
TO SUCCEED IN THIS ROLE, YOU MUST:
Be rigorous in meeting industry safety standards
Successfully complete International Ride Operator Certification (IROC) training and maintain accreditation.
Successfully complete IROC (Instructor) training
Have availability for evenings and weekends (Thursday and Friday evening 13:00 - 21:30 and Saturday and Sunday 8:30-17:30).
If you are ready to take on this exciting challenge and be part of an exceptional team, apply today to join the Mega Park adventure
Our story:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.
For more information on Oxford, visit
OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.
