Claims Representative

1 month ago


Québec City, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Claims Representative, Major Loss, to join our growing team

What you'll do here:

Listen to the customer, clearly explain the path that the claim will take, answer their questions and deliver a simplified service that will exceed their expectations. Analyze the client's insurance coverage and clearly explain what coverage they have in relation to the claim. Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims. Assess potential liability of insured and third parties based on relevant investigative evidence. Anticipate recoveries and direct the investigation accordingly. Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists. Communicate effectively with the client to keep them informed of progress. Properly annotate and document files in accordance with company standards and guidelines. Ensure sound management of external fees and costs. Actively participate in disaster and overflow calls when necessary. Keep abreast of insurance products and investigative techniques and services.


What you'll bring to the table:

Completed CIP Designation Claims adjuster's certificate 5 years experience in roadside claims adjustment  Comfortable working in a computerized environment [Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.



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