Bilingual Call Centre Supervisor
3 weeks ago
We offer a competitive salary ranging from $50,000 to $55,000 annually.
Take a look at this exciting offer
Advantages
Advantages of Being a Remote Bilingual Customer Service Representative for the Rewards Campaign:
- Enjoy the convenience of a 100% remote position, allowing you to work from the comfort of your own space
- 2 weeks of vacation
- Receive equipment and a thorough training, including a nesting period to ease into your role.
- Explore the potential for permanent placement and growth within a reputable company, opening doors to career advancement.
- Benefit from ongoing coaching and training, ensuring your skills are up-to-date and allowing you to excel in your role.
- Eligible for Health and Wellness benefits upon completing probationary period.
Responsibilities
What Will You Do?
- Oversee the daily operations of the call center team.
- Motivate and lead a team of agents, ensuring they meet performance targets.
- Provide coaching, feedback, and development opportunities to team members.
- Performance Monitoring , track and evaluate agent performance through call monitoring and key performance indicators (KPIs).
- Address performance issues and implement corrective actions as needed.
- Ensure agents are up-to-date with company policies, products, and services.
- Help agents improve their skills in handling calls and resolving customer issues.
- Handle complaints that require supervisory intervention.
- Serve as a liaison between upper management and the call center agents.
- Communicate updates, policy changes, and new procedures to the team.
- Problem Solving and Escalation Management
These responsibilities ensure that the call center runs efficiently, meets customer expectations, and achieves business objectives.
Qualifications
Qualifications for Success in the Role:
- Exceptional fluency in both French and English, with strong communication skills in both languages.
- Tech Skills: Proficient in using software and tools to manage all interactions efficiently.
You must have at least 1 year experience of being a supervisor in a call Centre.
- Strong ability to troubleshoot issues and provide timely solutions.
- Internet Connectivity: Wired internet connection is required (no WiFi)
Summary
***Join Our Team - Apply Now ***
Are you the perfect fit for this role? Are you ready to contribute to a leading company's success? Send us your updated CV with the subject "Bilingual Call Centre Supervisor / Rewards" to: katisha.gilbert@randstad.ca
We eagerly anticipate receiving your resume.
Additionally, if you know individuals interested in similar positions, feel free to share our contact details; we'd love to connect with them
We are here to assist you in seizing this opportunity
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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