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Business Pursuit Coordinator

4 months ago

Ottawa, Canada British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: Exams Business Pursuit Coordinator
Location: Sofia, Bulgaria
Requirements: Candidates must have the legal rights to work in country of location at the time of application.
Contract Type: Fixed-term, 2 years
Pay-band: 4/H
Starting Salary: 2 100 BGN/gross

Additional Benefits:
• 13th salary

• Additional Medical insurance covering immediate family
• 23 working days of annual leave
• Work in international environment • Opportunities for personal development and advancement
• Discounts for our English courses and exams for you and your closest family
• Terminal Gratuities


Role Purpose: 
The purpose of this role is to coordinate business development activities across various products and services, including building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets. The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account plan. Where relevant, the post will also be responsible for managing relations with partner test centres and for developing with them business opportunities within the geographies.

Main opportunities/challenges for this role: 
• Remaining up-to-date with market changes and providing timely feedback to ensure business development plans and commercial propositions are realistic and achievable 
• Achieving agreed sales / account targets and ensuring high levels of customer satisfaction 
• Delivering business through a network of partner test centres (where relevant).

Main Accountabilities:

• Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques and report templates 

• Uses local market expertise to collect customer and market intelligence both formally and informally to inform and refine sales and marketing strategies 
• Inputs into Country Exams business development plans 

• Identifies business opportunities and focusses on the most appropriate to convert them into business wins 
• Generates new leads through networking/relationship development 
• Analyses customer needs and ensures that the customer is informed and engaged throughout the process 
• Takes responsibility for day-to-day partnership scheme delivery and administration, including LEX (where relevant) 
• Oversees the account relationship activities of partner test centres and develops with them business opportunities within the geographies (where relevant) 

• Uses standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior exams managers in making timely and effective business decisions that respond to operational needs 
• Conducts research to identify business activities, market challenges and key stakeholders within target client groups and partner or sponsor organisations to support developing new business and cultural relations opportunities 

• Maintains an up-to-date and sound overview of the suite of British Council products, programmes and services to enable the provision of informed business development support to internal colleagues 
• Ensures the British Council brand is promoted accurately and professionally in all communications with current and prospective customers and partners 
• Works collaboratively with Marketing to develop and distribute high quality, customer and market-focused marketing collateral (via a range of channels) to promote the British Council’s offer externally 

• Prioritises own work activities, from long terms plans into day to day activities 
• Builds relationships and uses influence to work with others internally to grow the business 

Role specific knowledge and experience

• Experience of working in a compliant and regulated environment. 
• Business Development. 
• Market research 
• Building and maintaining stakeholder relationships.

• Contract management. 
• Experience of working with regulatory bodies.

Qualifications:

• Degree in any subject or relevant qualification

• Relevant work experience in a managerial role

Language Requirements 
• English C1
• Bulgarian C1

Closing date: Tuesday, 11 June, 2024, applications will close at 23:59 EEST.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement