Digital Growth Lead Customers

1 month ago

Toronto, Canada SysAid Technologies Full time

The Customer Revenue Team is responsible forthe retention and expansion of SysAid customers. With a Globalcustomer base of thousands of customers we have a uniqueopportunity to drive net retention revenue from our customer basethat is managed by mostly digital efforts. This is our largestsegment of customers from a logo count perspective and totalrevenue contribution.

SysAid is looking for aDigital Growth Lead (Customers) who is passionate about scalingmostly digital efforts to improve customer experience and increaseproduct adoption to drive net retention revenue. She or he is astrong crossfunctional leader with a proven track record of beingable to scale revenue efforts using one to many digital campaigns.This individual will manage a small team of Account Executives(currently 2) as well as a Renewals Specialist. She/he will alsohave a Marketing Campaign Manager reporting through a dotted line.(Potentially a CS Ops dotted line resource aswell)

Who youare:

  • You love scalingefforts for maximum impact and efficiency
  • Youre a creative leader who not only has a playbook from experiencebut also can write new playbooks based on market conditions andcourse correction
  • A strong crossfunctionalleader who can build the right internal relationships to ensuresuccess
  • Strong sense of ownership andaccountability
  • Demonstrated a history ofdriving change in the organization
  • Implementedsustainable standard practices and supporting digitalsolutions
  • Knowledge and experience working withdigital data to drive decision making
  • Strongawareness of data best practices and what s possible with richdata
  • Excellent communication skills and abilityto build compelling narratives with Digital and data and convincestakeholders
  • Ability to frame and complete ahighlevel business case as part of drivingchange
  • Have a get things done attitude. Thisrole is about inspiring change but committing to your businessleaders to get them the data they need
  • Abilityto get hands dirty and handson and develop digital solutionsdashboards and work with Technologyteams


Whatyou ll do:

  • Serve aspart of the Customer Revenue Leadership Team and report on keybusiness and operational activities related to how we improve theoverall customer experience while delivering on KPIs and revenuetargets
  • Create competitive advantage andultimately drive revenue growth through wellserved and engagedcustomers
  • Develop new programs to improve thecustomer experience and improve departmentefficiencies
  • Participate in sales calls withyour Account Executives to drive revenuegrowth
  • Coach Account Executives on sales callsto increase conversion rates
  • Manage thepipeline of the Digital Sales Channel
  • Own theinproduct sales experience for existingcustomers
  • Talent evaluation &management (performance reviews performance managementetc)


KeySuccess Measures of thisrole:

  • Net retentionrevenue
  • Net Promoter Score
  • Pipeline health (ratio of targets)
  • Product Adoptionmetrics



Requirements:

  • 3 years ofdigital revenue responsibility either as an eCommerce leader orwith a SaaS organization that is more focused onSMB
  • 2 years of experience managing AccountManagers/Account Executives at a SaaScompany
  • Critical decisionmaking capabilitiesand an own the result professionalattitude
  • High sense of urgency who thrives in afastpaced monthly targetorientedenvironment
  • Topnotch communication skillsverbal written and visual that can be shared with a wide variety ofpeople while remaining clear concise anddiplomatic
  • Strong project management consultingand process improvement skills
  • Experience in anorganization with demonstrated productledgrowth
  • Experience using a Product ExperiencePlatform (i.e. Pendo)
  • Bachelors degree inComputer Science Marketing or eCommercepreferred



RemoteWork :

Yes

Employment Type :

Fulltime

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