Coordinator, Membership

5 months ago

Calgary, Canada Law Society of Alberta Full time

The Law Society of Alberta (Law Society) regulates the legal profession in the public interest.

In alignment with the Law Society’s vision, mission, and strategic plan, the Membership department provides application and processing support while handling inquiries related to membership status, indemnity changes, and membership renewals. Specifically, the Membership department is responsible for administration of applications for membership, membership status changes, the transfer of interjurisdictional members in compliance with the Labour Mobility Act (LMA), and Professional Corporation and Limited Liability Partnerships. The department also manages the Law Society Admission Program for Students-at-Law and must ensure compliance with the Fair Registration Practice Act (FRPA).

As a key member of the Membership team, the Membership Coordinator will work closely with the Manager, Membership Counsel and team members to continue to support the core billings, redesign business processes to ensure alignment with e-commerce and user requirements, and champion change. This role will be responsible for working with the team to ensure business processes are aligned with FRPA, LMA and the Strategic Goals of the LSA. This role will coordinate timelines with a larger project team, draft test scripts and ensure target deadlines for release implementation are met. This role requires an aptitude towards troubleshooting, the ability to interpret Law Society regulations and Legal Profession Act as well as an understanding of the regulatory role of the Law Society.

Success in this position requires excellent attention to detail, communication and time management skills and the ability to manage multiple priorities while working in a fast-paced, demanding environment. A strong aptitude to provide exceptional customer service is essential.

Key Responsibilities:

As a member of the Membership team you will:

Support a proactive and consistent approach to the Membership department’s transactions, polices and procedures including coaching, training and supporting Membership Services Representatives. Make informed decisions relative to business needs and processes Develop project guides and workplans, draft test scripts, redesign business processes and implement change Coordinate and implement project timelines and deadlines Develop and maintain professional work relationships with Law Society staff and internal and external stakeholders Support Membership transactions (including Student-at-Law processes) and provide assistance as needed in processing these applications Work closely with staff throughout the Law Society to develop project guides and workplans for Law Society billings Support timelines and deadlines for core billings Train and support Membership Services Representatives on our billings processes Coordinate and direct staff to ensure various applications are processed effectively and efficiently to facilitate core billings Support the annual membership, Professional Corporation, professional liability insurance billings and Limited Liability Partnership renewals. Participate in online transition discussions of key membership transactions and anticipate the impact on the billing processes Develop and regularly generate departmental reports (as needed/required) Maintain website information for accuracy Liaise with Communications and internal stakeholders to develop timely communications for billings, FAQs and key messaging for Membership and Customer Service Issue membership cards and participate in technological and process improvements Maintain professional working relationships with Law Society staff, managers and key internal and external stakeholders Key member in the development of customer service models to obtain and incorporate the needs of law firms and other customers in the billing processes, to improve the Law Society's transition to e-commerce Key Membership liaison for Information Management projects and implement Information Management policy and procedures for Membership Participate in Project work for the Department Other tasks as assigned.

Qualifications:

Minimum of 5 years of relevant administrative experience in progressively more responsible positions. Membership services experience is a definite asset. Excellent communication skills (listening, written and verbal), time management, interpersonal, and telephone skills Experience with managing large volumes of paper and electronic documents Advanced problem solving and trouble-shooting skills Strong teambuilding, organizational, and communication skills with a demonstrated ability to act as a trusted subject matter expert. Ability to multi-task in a fast-paced environment and work independently as well as contribute to a team atmosphere Flexible and adaptable with the ability to work under consistent pressure and fixed deadlines Intermediate skills in Microsoft Office (Word, Excel and Outlook), SharePoint and internet resources Working knowledge of membership and accounting databases Self-starter, able to work independently with minimal supervision Ability to work overtime during peak periods as required Excellent customer service skills Enthusiasm for process improvement and change implementation Understanding of the Law Society's regulatory role Experience in an e-commerce environment is an asset

About the Law Society of Alberta

The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

We derive our authority from the of Alberta and set out standards through a and .

While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

What We Offer

Comprehensive compensation package including employer-funded benefits and group RRSP plan contributions. Work-life balance benefits that allow you to balance your career and personal commitments. Access to a free onsite gym and tenant lounge. Private Reflection Rooms to observe religious or cultural beliefs, meditate or take a mental health break. Professional development opportunities.

We also offer a flexible hybrid working environment. In-office attendance is required on Tuesdays, Wednesdays and Thursdays with the option to work remotely on Mondays and Fridays. You are also more than welcome to continue to work four or five days in the office if that is your preference.

Having multiple in-office days allows room for collaboration, social connections, mentorship and cross-departmental interaction, while remote days still allow you to manage your work-life balance effectively.

Additional Information

The Law Society of Alberta values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.

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