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Night Porter
4 months ago
Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description
Night Porter (Bellperson)
Always lending a helping hand with a smile. As Night Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.
What is in it for you:
What you will be doing:
Consistently offer friendly, professional and proactive guest service Timely delivery of guests’ luggage, messages and any other items for delivery within the property Personalize guests’ orientation of their room in a professional, friendly and engaging way Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests Assist Guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards, including all safety policies Other duties as assignedQualifications
Your experience and skills include:
Service focused personality is essential; customer-related experience preferred Previous experience as a Bellperson/Porter an asset Valid unrestricted Class 5 driver’s license and clean abstract Knowledge of Metro Vancouver, its history, activities and attractions Ability to work well under pressure in a fast paced environment Excellent communication skills and a professional presentation Ability to work cohesively with fellow colleagues as part of a team Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to work overnight shifts, weekends, and holidaysThe Physical Job Requirements include but are not limited to:
Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Frequent kneeling, pushing and pulling Frequent ascending or descending ladders, stairs and rampsAdditional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
