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Verafin - Product Trainer
4 months ago
Role Responsibilities
Schedule and conduct online software trainingfor banks and credit unions
Ensure training timelines are met using effective time management skills
Manage day-to-day operational aspects of multiple ongoing training projects
Respond to customer questions in a timely fashion
Keep up to date on financial regulatory requirements and industry trends
Create and maintain internal resources/documentation
Work cross-functionally with other teams on project implementation
Continually seek opportunities to increase customer satisfaction and build client relationships
Develop and customize customer training plans
Stay knowledgeable about product changes and trends
Essential Skills & Qualifications
3-5 years’ experience in training on software applications or as a professional educator
Post-secondary education in Information Technology, Business, Adult Education or equivalent combination of experience and education
Ability to comfortably and confidently present to groups of people using a variety of delivery methods (online and in-person)
Confident, articulate, and professional communication abilities
A passion for learning, instructing, and mastering complex software applications
Ability to embrace and support growing business demands in a changing environment
A positive attitude and a willingness to learn
Previous experience working within the banking industry would be considered an asset
Previous experience training B2B (business to business) customers on software applications would be considered an asset
What does success look like in this role?
Consistently bringing innovative ideas to the team and working on process improvements
Organized and working cross-functionally with other teams, able to multi-task and prioritize efficiently
Consistently delivering training sessions in multiple areas of specialization
What does growth look like in this role?
Become the training subject matter expert of different pillars of the application
Once you have become an expert on the training team, leadership opportunities are a possibility
Your product knowledge and ability to work with peers will give you the opportunity to explore new areas of the business
This job posting closes on May 27that11:59pm NST.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
