Linguistic Services Director

6 months ago


Montréal, Canada Sun Life Full time

Job Description

:

Reporting to the Assistant Vice-President of Brand and Marketing Services within the Customer Experience Office, the Linguistic Services Director leads a team of over thirty professionals. Linguistic Services supports all of Sun Life Canada’s business sectors and some corporate functions. The incumbent plays a key role in supporting the francization of operations and major projects to achieve the company’s strategies.


What will you do? 

Develop the department’s strategic direction to meet the company’s translation and francization needs. Set Linguistic Services objectives to support corporate strategies. Plan and manage the department’s service budget effectively. Ensure costs are fairly distributed among the various business units based on the work performed. Manage external supplier relations and training. Ensure the quality and conformity of services rendered. Keep abreast of and test technological tools to improve work methods as needed. Manage and supervise a team of six managers and two revisers. Evaluate the performance of direct reports and oversee the entire evaluation process to ensure fairness for all Linguistic Services staff, from performance appraisal to salary planning. Manage change and drive continuous improvement in work methods and service delivery. To this end, the incumbent must be an active listener and show empathy toward their staff. Provide advice to partners when planning major projects. Establish a culture based on clear and inclusive language, with a tone that respects the brand’s guidelines. Put in place the resources to carry out special and confidential assignments from senior management. Make any necessary adjustments during assignments to ensure their success.

What do you need to succeed?

At least 5 years of experience managing a translation department and in budgetary and strategic planning 3 to 5 years of experience in supervising and training staff Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide. Knowledge of the translation operational environment and the evolution of the language industry Good writing skills with proven experience in editing and proofreading French texts University degree in translation; program/course in administration (an asset) Knowledge of translation tools and workflow management systems Curiosity about new technologies to increase the efficiency and productivity of our resources Capable collaborator that knows how to build strong relationships with various stakeholders Ability to solve difficult or complex problems with diplomacy and tact Prioritizes customer relations  Ability to be a positive and resilient leader

What's in it for you?

A collaborative and inclusive culture An environment of continuous learning and improvement Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years. Anchored to our Purpose, our Sustainability Plan has three pillars which represent the areas where we have the greatest opportunity to drive positive impact in society: increasing financial security, fostering healthier lives, and advancing sustainable investing. In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers. We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.  We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

  • Montréal, Canada Scotiabank Full time

    Requisition ID: 185046 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose of the position**: Reporting to the Senior Manager, Translation Services, the incumbent will manage and update the department’s terminology base, as well as act as a linguistic resource person for members of the team and...

  • Translations Vendor

    6 months ago


    Montréal, Canada Alexa Translations Full time

    **About Alexa Translations**: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our...


  • Montréal, Canada Desjardins Ste-Adele Marine Inc. Full time

    **Full job description**: Serving the Sainte-Adèle region, Desjardins Marine is a leading company that offers new and used vehicles in the nautical and motorized sector, as well as several other accessories. Desjardins Marine has a workforce of around thirty employees and offers a dynamic and professional work environment. **Description**: Under the...

  • Account Director

    5 months ago


    Montréal, Canada Salesfloor Full time

    **Who We Are**: **What You'll Be Doing**: Account Directors at Salesfloor are at the center of value creation for Customers. Account Directors provide the expertise needed for customers to maximize their ROI from using Salesfloor. Account Directors are an important competitive advantage that helps to differentiate the experience Salesfloor offers to its...


  • Montréal, Canada Auberge Transition Full time

    **Job description** - **Auberge Transition**_ is a feminist organization whose primary mandate is to offer shelter, information, counselling and follow-up services to women who are currently experiencing or have experienced any form of intimate partner violence. Auberge Transition serves women with or without children, of all cultures and...


  • Montréal, Canada Alithya Full time

    Montreal **Please** note that this is a 12-month contract with potential for permanency. This is a remote position, but occasional on-site presence will be required.**: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people...


  • Montréal, Canada Alexa Translations Full time

    **About Alexa Translations**: Alexa Translations helps many of the world's largest and most prestigious professional services firms, financial institutions, asset managers and consumer brands with translation solutions that elevate the way they do business. Your time and resources are precious. Our high-calibre performance and commitment to superior client...


  • Montréal, Canada Alexa Translations Full time

    **About Alexa Translations**: Alexa Translations helps many of the world's largest and most prestigious professional services firms, financial institutions, asset managers and consumer brands with translation solutions that elevate the way they do business. Your time and resources are precious. Our high-calibre performance and commitment to superior client...


  • Montréal, Canada Amber Studio Full time

    ~ Français à suivre ~ **About us**: At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're...

  • Vendor Manager

    6 months ago


    Montréal, Canada Alexa Translations Full time

    **Alexa Translations** is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their...


  • Montréal, Canada Endo International Full time

    Job Description Summary At Paladin Pharma, we strive to offer a work environment that meets the diverse needs of our team members and advances the goals of the individual, the team and the company, while promoting flexibility, accountability and collaboration. If you're looking for a hybrid work environment, Paladin is the place for you! This position...


  • Montréal, Canada Alexa Translations Full time

    **About Alexa Translations** Alexa Translations helps many of the world's largest and most prestigious professional services firms, financial institutions, asset managers and consumer brands with translation solutions that elevate the way they do business. Your time and resources are precious. Our high-calibre performance and commitment to superior client...


  • Montréal, QC H2Y 1M6, Canada Forvis Mazars, Canada Full time

    Forvis Mazars is a global Top 10 audit and advisory network composed of two independent partnerships with over 40,000 people in more than 100 countries. Our firm in Canada, with offices in Montreal, Outaouais, and Toronto, brings together nearly 250 professionals offering a full range of services in the audit, accounting, tax, and advisory. **About the...


  • Montréal, Canada Quebec Community Groups Network Full time

    Summary The QCGN is the policy, research, and community development backbone for English-speaking Quebec. The organization’s mission is to act as the center of evidence-based expertise and collective action for our linguistic minority community, identifying, exploring, and addressing strategic issues affecting the development and vitality of the...

  • Assistant Director

    3 weeks ago


    Montréal, QC, Canada Cree Board of Health & Social Services of James Bay Full time

    SUMMARY OF THE POSITION The incumbent collaborates to the definition, planning, and development of the Youth Healing Services’ programs/services, policies, protocols and the development of regional programs for the promotion of youth well-being and prevention of youth in difficulty. The incumbent ensures the line management, operational leadership,...


  • Montréal, Canada Osmose Utilities Services Full time

    **Overview** This position is responsible for direct sales of all Osmose services and products and coordinating sales efforts with Corporate Development and Product Management when team selling is required. Manage assigned customer base to increase sales, profits, market share and support brand image. **Responsibilities**: - Initiate and effectively...

  • Client Director

    6 months ago


    Montréal, Canada Open Text Corporation Full time

    **Client Director**: - Req id: 40715- Montreal, Quebec, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...


  • Montréal, Canada ZSA Legal Recruitment Full time

    Location: Toronto or Ottawa Experience: 5+ years Our public-sector client is looking to add two new lawyers to its team: a Senior Legal Counsel and a Director, Legal. The ideal candidates will have at least 5 and 10 years' experience respectively in financial services, banking, policy, insolvency, and/or general corporate. For the Director role,...

  • O&m Services Director

    5 months ago


    Montréal, Canada ENERCON Full time

    **O&M Services Director**: - Location: Montreal, Quebec, CA, H3B 5M2- Onsite/Hybrid/Remote: Hybrid (< 50% remote)- ENERCON, a globally renowned company established in Germany over 35 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 200978 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Proofreader and layout specialist, Global Wealth Management Linguistic Services** In accordance with the language needs assessment conducted by Scotiabank, the selected individual must be able to communicate in English, in...