Concierge

6 months ago

Ottawa, Canada Savers Full time

Description

Position at Village Des Valeurs

Titre du poste : Concierge

Qui nous sommes :

En tant que l’un des plus importants détaillants de vêtements, d’accessoires et d’articles ménagers d'occasion à but lucratif aux États-Unis, au Canada et en Australie, notre mission est de promouvoir la réutilisation et d’inspirer un avenir où le magasinage d’articles de seconde main est une seconde nature. Nous approvisionnons nos magasins avec les articles usagés uniques qui sont donnés par la collectivité à des organismes sans but lucratif locaux. Nous achetons ces articles réutilisables directement à nos partenaires sans but lucratif pour garnir nos présentoirs et nos tablettes, détournant ainsi des milliers de tonnes d’articles usagés des sites d’enfouissement et procurant à nos partenaires de précieux fonds pour soutenir leurs programmes et services dans la collectivité. Vous nous entendrez souvent dire à quel point nous sommes « fiers de réutiliser ». C’est grâce aux millions de clients fidèles qui visitent nos quelque 300 magasins ainsi qu’à plus de 22 000 membres d’équipe dévoués que cela est possible. Apprenez-en plus sur la famille de magasins d'occasions Savers, sur notre impact positif et sur le mouvement #FiersDeRéutiliser sur notre site Web .

Nos marques sont les suivantes : Savers (aux États-Unis), 2nd Ave (aux États-Unis), Value Village (aux États-Unis et au Canada), Unique (aux États-Unis), Village des Valeurs (au Québec) et Savers Australie. 

L’objectif de ce poste consiste à maintenir la propreté et l'hygiène de l'intérieur et de l'extérieur du bâtiment et de veiller à ce que tous les espaces soient prêts pour les clients. Au besoin, fait participer activement les clients en utilisant les cinq éléments de l'expérience client.

Responsabilités et devoirs essentiels

Édification d’une culture de service à la clientèle : Fournit aux clients un service amical, utile et efficace dans chaque interaction.  Amical :  Sourit, établit un contact visuel et salue lorsque le client s'approche.  Utile :  Obtient de l'aide si un client en exprime le besoin.  Efficace :  Garde les conversations des clients courtes afin de revenir aux tâches. Propreté et hygiène de l’intérieur et de l’extérieur du magasin : Maintient la propreté et l'hygiène du plancher de vente, de la zone des caisses, des salles de repos, des salles de bain, des zones de déchets et de l’avant du magasin. Cela comprendra, sans s'y restreindre, balayer, passer la vadrouille, l'aspirateur, vider les déchets, nettoyer les zones souvent touchées, les vitres et les miroirs, ainsi que réapprovisionner les produits en papier, savons et nettoyants. Poste de travail : Maintient la propreté et l’organisation du poste de travail pour des raisons de sécurité et d’efficacité. Suit les lignes directrices du nettoyage et des aires communes durant le quart de travail et à la fin du quart de travail. Avise le gérant du stock de produits nettoyants. Atteinte des objectifs : Effectue régulièrement les tâches et les projets supplémentaires qui lui sont assignés par le gérant. Rencontre le gérant pour examiner les résultats, les succès et les possibilités. Prévention des pertes : Suit les procédures de prévention des pertes, incluant sans s’y restreindre, signaler le vol interne ou externe à un gérant. Sécurité : Suit les normes mises en place pour protéger les membres d’équipe, les clients et les donateurs afin de fournir un environnement sans danger pour le travail et le magasinage. Ceci inclut sans toutefois s’y restreindre, ramasser les articles au sol, nettoyer la casse ou les déversements, nettoyer et désinfecter selon les normes requises et suivre les lignes directrices de sécurité des produits. Assume la responsabilité de signaler tout danger ou toute blessure à un gérant. Porte l’équipement de protection individuelle en respectant les lignes directrices de l’EPI pour ce poste. Autre : Autres tâches tel que demandé par le gérant. Ceci peut inclure travailler dans une autre zone du magasin et/ou aider un autre membre d’équipe ou effectuer des tâches spécifiques, comme la récupération générale, le service à la clientèle, le nettoyage (y compris le nettoyage des salles de bain), etc.

Responsabilités de la gestion :  Aucune

Caractère et exigences obligatoires :

Savoir lire et écrire. Compétences du service à la clientèle nécessitant courtoisie et bonnes aptitudes à communiquer. Pouvoir se concentrer et faire très attention aux détails Savoir comment utiliser et entretenir l’équipement et les appareils de nettoyage industriel. Savoir comment utiliser et mettre au rebut sans danger les produits chimiques liquides, ainsi que d’autres composants dangereux. Le poste de concierge doit être comblé par une personne de 18 ans ou plus (É.-U. seulement).

Aptitudes pédagogiques :  Pouvoir réaliser des calculs mathématiques qui ne sont pas complexes (addition, soustraction, multiplication, division, moyennes et mesures) au niveau normalement requis au secondaire.

Aptitudes physiques requises :

Soulever et porter 50 lb Soulever les bras 30 % du temps Pousser et tirer 50 % du temps Être debout 100 % du temps Se pencher et s’accroupir 50 % du temps Usage répétitif des mains 30 % du temps Saisir avec les mains 50 % du temps

Conditions de travail :

Exposition continuelle à la poussière. Exposition aux fluctuations de température périodiquement. Flexible avec les changements des horaires selon les besoins du magasin et les événements promotionnels. Peut demander des heures supplémentaires de temps en temps selon les besoins du magasin. Toujours porter un équipement de protection individuelle (EPI) approprié

Type d'emploi : Temps plein

Avantages :

Assurance Dentaire Assurance Maladie Complémentaire Assurance Vie Assurance Vision Congés de Vacances et Compensatoires Programme d'Aide aux Employés Stationnement sur place Tenue Décontractée

Horaires de travail :

8 Heures Disponibilité la fin de semaine Du Lundi au Vendredi Quart de jour Quart de soir Quart du matin

Lieu du poste : En présentiel

Job Title:Custodian

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at .

Our brands are Savers (in the , 2nd Ave (in the , Value Village (in the . and Canada), Unique (in the , Village des Valeurs (in Quebec) and Savers Australia. 

The purpose of this position is to maintain the cleanliness and sanitation of the inside and outside of the building and ensuring that all spaces are prepared for customers. As needed, actively engage customers using the Five Elements of the Customer Experience.

Essential Duties and Responsibilities

Building a Culture of Customer Service: Provides customers with friendly, helpful and efficient service in every interaction.  Friendly:  Smile, make eye contact and greet when customer comes close.  Helpful:  Obtain assistance if a customer indicates the need.  Efficient:  Keep shopper conversations short in order to return to tasks. Internal and External Store Cleanliness and Sanitation: Maintains cleanliness and sanitation of sales floor, cash register bays, break rooms, bathrooms, trash areas and store front. This will include but not be limited to sweeping, mopping, vacuuming, emptying trash, cleaning high touch areas, windows and mirrors and refilling paper products, soaps and cleaners. Workstation: Maintains cleanliness and organization of the workstation for safety and efficiency. Follows guidelines for cleaning and common spaces throughout the shift and at the end of the shift. Notify manager of inventory of cleaning supplies. Meeting Targets: Regularly completes duties and additional projects as assigned by manager. Meets with manager to review results, successes and opportunities. Loss Prevention: Follows loss prevention procedures, including but not limited to reporting internal or external theft to a manager. Safety: Follows standards in place to protect Team Members, shoppers, and donors to provide a safe environment to work and shop in. This includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines. Takes responsibility for reporting any hazard or injury to a manager. Wears personal protective equipment following the PPE guidelines for this position. Other: Other tasks as assigned by manager. This can include working in, and/or assisting another Team Member in, a different area of the store, or specific tasks such as general recovery, customer service, cleaning (including cleaning bathrooms), etc.

Management Responsibilities:  None

Mandatory Traits and Requirements:

Ability to read and write. Customer service skills requiring courtesy and good communication skills. Ability to concentrate and pay close attention to detail. Knowledge of use and maintenance of industrial cleaning equipment and appliances. Knowledge of use and safe disposal of chemical liquids and other hazardous components. The Custodian position must be 18 years or older (US only).

Educational Skills:  Ability to perform basic math calculations (addition, subtraction, multiplication, division, averages and measurements) at the level normally required in high school.

Physical Skills Required:

Lifting and carrying 50 lbs. Reaching overhead 30% of time Pushing and pulling 50% of time Standing 100% of time Bending and crouching 50% of time Repetitive use of hands 30% of time Grasping items with hands 50% of time

Working Conditions:

Continuous exposure to dust. Exposure to temperature fluctuations periodically. Flexible with scheduling changes due to store needs and sales events. May require overtime from time to time due to store needs. Always wear appropriate personal protective equipment (PPE).

Job Type: Full-time

Benefits:

Dental care Employee assistance program Life insurance Paid time off Vision care

Schedule:

8-hour shift Day shift Evening shift Monday to Friday Morning shift Weekend availability

Work Location: In person

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