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Senior Major Incident Officer

4 months ago

Toronto, Canada Scotiabank Full time

Is this role right for you?

You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical outages. You are responsible to collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge. You are responsible for sending consistent and timely communication to business and IT stakeholders. You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident. You will provide improvement opportunities in the existing enterprise process.

Do you have the skills that will enable you to succeed in this role?

You have at least 5+ years of working experience in Major Incident management in supporting complex IT environment in a larger organization. Banking &/or finance services’ industry experience is an added advantage. You have at least 5+ years of hands-on working experience in handling incident bridges involving support teams from multiple geographies. You have at least 10+years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise. You have at least 3+ years of working experience in dealing with senior executives (VP+ audience) from Business and Technology. You are adept in working in a complex, fast paced environment by demonstrating strategic thinking, weigh risks, and apply sound judgment to choose right solution. You are able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution. You completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent. You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).

What's in it for you?

You will play a pivotal role in organizations success by demonstrating your leadership skill during a major outage and restoring the critical services within agreed service level objectives. You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world. We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We also foster an environment of innovation and continuous learning. We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges. As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is: Renovated with a design focus on enabling collaboration through both environment and technology. Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks. Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers. Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite. Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3. When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away. Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

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