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Field Service Engineer
3 months ago
Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.
We need your skills, curiosity and drive for change to fulfil our goal.
Together, we enable our customers to produce the materials needed for a better future.
Field Service Engineer – Onsite Technical Support
Your safety, health, and well-being, and that of your colleagues and customers, matters to us. We operate in heavy industries where safety is the priority. And this is why everyone is expected to stop any unsafe behavior – and why you can always count on our full support in doing so. Together, we are committed to a safe working environment for all of us.
Your responsibilities
Can be located in Eastern Canada. 3+ years of experience repairing, operating, and maintaining process equipment. Provide customer support by phone, email and remote support. Work with sales and engineering departments to specify solutions for new systems and upgrades. Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement. Monitor customers and market for new opportunities and provide leads for the sales department. Work with other team members to create continuous improvement of products and services. Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations. Provide training and development support for other engineers in FLSmidth. May be designated as super user or product specialist for specific products. Works with engineering and project management in transition of projects from engineering to commissioning phase. Gap analysis, risk analysis, scope of work and training requirements. Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements. Provide thorough and timely reporting of services provided and key issues to management and customers. Extensive contact with customers. Must be able to maintain positive customer relationships. Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments. Works independently on customers sites without direct supervision.What you bring
Minimum of 3+ years of experience in mechanical equipment support and troubleshooting. Bachelor’s Degree in Engineering a plus. Willing to travel up to 75%, mostly within North America. Occasionally expected to travel outside of country. Able to travel to United States and Mexico Able to obtain or possess a current Passport for travel. The ideal candidate would be self-motivated, willing to learn and able to work independently at a fast pace. Understanding and willingness to work in a mining environment where physical activities are required such as standing, bending, climbing ladders, lifting to 50 pounds, etc. Must be willing to comply with FLSmidth Safety standards and PPE requirements.What we offer
An equal opportunity employer committed to creating a diverse and inclusive workplace. A global network of supportive colleagues and growth opportunities. Work-life balance so you can focus on professional and personal priorities. Competitive benefit package including health, disability, life, and voluntary insurance options. Time to recharge through PTO, 10 annual holidays, and parental leave. Retirement preparation with a 401(k) and company match. And some extra help when you need it through our Employee Assistance Program.As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
