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Quality Service Analyst
4 months ago
We are proud to be selected as one of B.C.'s Top Employers once again
If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you
Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.
Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.
The Role
As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.
Accountabilities include
- Developing service contracts or agreements and negotiating the costing details and quantities
- Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
- Consulting with Facilitators about support requests, service availability, and resource suitability
- Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
- Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
- Recruiting and developing new service relationships
- Ensuring service collaboration and developing cost-sharing agreements
- Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
- Reviewing financial reports to ensure delivery of services for approved funding supports
Qualifications
- Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
- Experience working in the social services sector in areas such as resource development or contract management
- An equivalent combination of relevant education/experience may be considered
Possession of a Class 5 driver's license and a clean driver's abstract are required.
Travel Occasional overnight travel 2-3 days per month throughout the Northwest area required.
Additional Info
Team: NTC 1 - Pacific Northwest
Status/Term: Auxiliary. Anticipated 35 hours bi-weekly to March 31, 2025. Regular status staff will fill this position as a temporary assignment
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourly
The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of the most recent dose of COVID-19 vaccination.
Closing date: June 12, 2024
Apply now To be considered, please submit an application online.
Successful applicants are subject to a Criminal Record Check.
An eligibility list for internal candidates may be established.
Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at .
CLBC encourages applications from all equity-seeking groups.
