After-Hours Safety Liaison

4 months ago

Sechelt, Canada shíshálh Nation Full time

The Position

Under the supervision of the Supportive Family Housing Program Team Leader, the After-Hours Safety Liaison is responsible for monitoring the site between 9 pm – 5 am. This position will be expected to respond to suspicious activity on the site (loitering, noise disturbances, etc.) and monitor outdoor security cameras. This role's responsibility is to support the comfort and safety of program participants, and involve first responders such as paramedics, fire and police when necessary. This position may also be asked to communicate with program participants on-site.

 

The Candidate:
  • Provide day-to-day support to the Supportive Family Housing Program Team Lead and Family Support Workers through regular updates and feedback on ways to improve safety on the site.  
  • Participation in working groups, meetings, and information sessions internally or with external groups.
  • Excellent verbal and written communication skills, communicate effectively and sensitively with clients from diverse backgrounds, including conflict resolution. 
  • Maintain flexibility in schedule and respond to unexpected emergencies and changes in workload to fulfill responsibilities.
  • Attend and participate in scheduled staff and client care meetings as requested.
  • Provide help/guidance to on-site program participants through safety support.
  • Communicate successfully and positively with people who may have multiple barriers, including physical disabilities, mental illness, addiction, and language barriers.
  • Maintain and present a positive and professional image at all times.
  • Balance conflicting priorities to manage workflow, ensure the completion of essential projects and meet critical deadlines.
  • Must be able to manage a client caseload and handle sensitive information in a confidential manner.
  • Perform all other tasks within the scope of the position.


Qualifications, Skills and Abilities:  

  • Three (3) years of front-line experience working with people in a service-oriented workplace. 
  • Some prior experience ensuring safety and security from a non-violent perspective. 
  • Conflict resolution and de-escalation training and experience. 
  • Experience working with indigenous people, organizations and communities. 
  • Knowledge and experience working in/with the shíshálh community is preferred. 
  • Proficient in using technology and other tools required to work remotely.
  • Valid driver's license, a current vehicle insurance certificate, and access to reliable transportation. 
  • Must have excellent communication skills, both written and verbal. 
  • Analytical skills, sound judgement and decision-making skills are required to assess situations and determine the best possible outcomes.
  • Proficient in using MS Office programs with advanced knowledge of Excel and strong database skills.
  • Knowledge of shíshálh culture and community members is an asset.
  • Willingness to attend any training assigned to you.
  • A Criminal Record Check will be conducted on the successful candidate.

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