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Sr. Vendor Management Analyst
4 months ago
Company: CGL
Department: IT
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.
The Senior Vendor Analyst will join a fast growing team to support with managing our critical and strategic IT vendors. The role will use data and analytics to hold fact-based, diplomatic discussions with internal stakeholders and vendors, holding the vendor accountable to contract requirements, minimizing risk, and finding opportunities to drive value enhancement with our supplier partners.
How you will create impact:
Conduct data analysis & reporting, create and update dashboards, prepare recommendation reports related to vendor performance SLAs, issue & incident logs, invoicing accuracy, contract deliverables and more Interpret vendor dashboard and analysis to support executive briefings. Conduct annual vendor due diligence activities Act as the Subject Matter Expert (SME) for Vendor contracts, performance, and issues and consult with various business partners and business unit stakeholders Maintain Vendor Management Repository tracking renewal dates and ensuring renewal processes are implemented in a timely manner. Review existing vendor reporting processes to determine where improvements could be made to existing procedures. Identify and lead process improvement projects, including enhanced vendor performance dashboarding, vendor portfolio consolidation initiatives, ongoing vendor governance and risk due diligence. Use data analysis related to vendor SLA & KPI performance and deliverables to determine if the goals have been met, or what additional measures would need to be implemented to achieve Influence leadership level decisions by formulating recommendations based on facts Lead frank & diplomatic vendor discussions Lead vendor governance and compliance meetings
How you will succeed:
You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs. You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions. You have strong communication skills to clearly convey messages and explore diverse points of view. You build trusting relationships and provide guidance to support the development of colleagues.
To join our team:
Strong analytic and written skills with the ability to communicate in a clear, concise, professional manner using written and visual methods Strong understanding of third party contracts & contract language Proficient with Microsoft Office including Excel databases and queries (pivot tables, vlookup, powerpoint) Demonstrated project management skillset You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs. You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions. You have strong communication skills to clearly convey messages and explore diverse points of view. You build trusting relationships and provide guidance to support the development of colleagues. Experience with an FI (Insurance, banking, etc.) considered an asset.
What you need to know:
This role will lead activities to optimize the value Cooperators receives from its strategic and critical vendor relationships. The role will be responsible for vendor performance management, vendor issue & incident tracking and scorecards, and identifying & leading value creation opportunities from vendor relationships that are strategically important to Cooperators IT teams. Reporting to the Senior Manager, the Sr. Vendor Management Analyst will be an integral team member important in making a strong impact to a growing and fast-paced business
What’s in it for you?
Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.#IN-DNI
