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Bilingual Customer Service Representative

4 months ago

St Catharines, Canada OneTouch Direct Full time

We are currently seeking a Bilingual Consumer Relations Representative to represent a major Canadian Brand partner. At OneTouch Direct (OTD), we do things differently. We provide a positive culture-focused environment where we appreciate and recognize our employees. Work from the comfort of your home on highly desired schedules within operational hours of 8:30am to 8:00pm Monday to Friday.

What you will do:

  • Respond to inbound consumer inquiries via phone/email
  • Present accurate and beneficial resolution with the tools provided
  • Document details of all calls/emails through in-house systems
  • Provide a high-level of consumer care.
  • Multi task using systems, programs, and screens simultaneously.

Requirements

  • Must be fluent in English and French Canadian.
  • Must live within a 1 hour radius of St. Catharines, ON
  • Retail or customer service/call center experience an asset
  • Strong computer and typing skills
  • Excellent oral and written communication skills
  • Professional telephone etiquette
  • The ability to work effectively in a work-at-home setting
  • Must be able to Multi task
  • Respect and maintain customer and client confidentiality

REQUIRED EQUIPMENT:

  • Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad)
  • Reliable Internet speeds and broadband connection (ethernet cord needed)
  • A corded USB headset with noise-canceling microphone
  • A camera (either embedded in PC or external plugged in via USB) for video conference purposes
  • Power supply with surge protector
  • Office furnishings necessary to perform remotely

Benefits

  • Full time. 40 hours per week, Monday to Friday schedule.
  • Great earning opportunities. Hourly base salary + language premium + supplemental benefits
  • Benefits. Heath Care Plan plus Extensive paid Training
  • Culture: Diverse, welcoming culture
  • Referrals: Refer a friend and earn up to $2,000 per person
  • Great Starting Pay. Make $21.05 / hour from the comfort of your home