Venue Representative

2 weeks ago


Greater Sudbury, Canada Poseidon Digital Full time

This is a Canadian based position and the successful applicant will be hired into one of Poseidon's Canadian-based partner companies.

All offers of employment with WORLDS™ are contingent upon clear results of a thorough background check.

We're looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site rep and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality.

WORLDS™ shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation.

Responsibilities include:

Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
Welcoming and checking in our audiences, answering guest's questions
Merchandise inventory and sales
Overall event facilitation, ensuring a smooth guest experience
Offering suggestions or comments on how we can do better
Communication: this role requires timely communication with our Venue Operations team

*Great communication skills are a MUST for this position.*

Requirements:

Comfortable with using iPad apps, including WhatsApp
Upbeat, positive personality
Customer service experience
Communicative
Detail oriented
Reliable
Punctual
Good judgment (able to timely relay any concerns or issues)
Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
Natural problem solver
Calm under pressure in high stress environments

Schedule:

We are looking for candidates with availability on Saturdays and Sundays from 3:15-9:15pm.

We currently have shows scheduled on the following dates, with additional events to be booked following a similar schedule:

11/30/2024 Saturday
12/14/2024 Saturday
12/21/2024 Sunday
12/27/2024 Friday
1/3/2025Friday
1/4/2025Saturday
1/11/2025Saturday
1/18/2025Saturday

Lead/Primary Responsibilities include:

  • Assign and Maintain schedules for all reps via the Reps Master Schedule 
  • Communicate with Venue Ops, Merch Team, and HR on needs using their general email addresses.
  • Communicate as needed using your WhatsApp channel so that your OPS and MERCH team can respond ASAP to support.  You will receive important updates via WA from our corporate leaders, Director of Merchandise, and Director of Venue Operations. Your responses to communications are critical to our success.
  • Fill out the Rep Report (Weekly) & Venue Asset Inventory Form (as needed)
  • Complete inventory counts when requested
  • Double-check merchandise/asset shipments for discrepancies. Sometimes, mistakes happen. That's OK  We need your eyes and ears to protect our assets at your venue.  We can fix and adjust for over/under issues with shipments.  
  • Read and communicate weekly updates to other reps. The more information the team has the easier it is to have a flawless well executed show 
  • Be the point of contact for the on-site Venue Contact
  • Sales and Service in the Venue.  Please be an advocate and cheerleader for our initiatives today and in the future.  Examples would be the affiliate program, commissions, contests and always being kind to our customers.  Show excitement around our VIP and VIP+ program.  How can you make them feel like a VIP?  Show excitement on add-ons, what else do they need, can you sell them more?  Watch and listen to your reps.  Are they driving sales?  Are they giving great customer experience? 
  • Train new reps as they join our team.
  • Overseeing asset/merchandise return.  Occasionally, we will ask you to handle returning merchandise. This doesn't necessarily have to be done alone, but we do want you to oversee it
  • If the venue closes, coordinate with merchandising to do final inventory, pack and ship all items as instructed

More about our values

We expect:
• Hard work, including some off hours (since we are running shows round the world);
• World-class standards.
• Attention to detail; we are moving fast and don't have time to be checking others' work.
• Humor (lots of humor).
• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• Long-term, big picture thinking.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.
• Open, honest communication.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 


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