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Guest Service Agent

4 months ago

Edmonton, Canada FAIRMONT Full time
Job Description

Guest Service Agent (Full Time)

First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing: 

  • Provide effective, efficient service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Keep front desk stocked, organized, tidied, and sanitized
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, lifting.
  • Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

Your experience and skills include:

  • Previous front desk/reception experience a strong asset
  • Must have effective communication skills
  • Knowledge of Microsoft Windows XP an asset
  • Knowledge of Micros PMS/Opera an asset
  • Must have a good command of the English language
  • Hotel/Hospitality degree or diploma an asset
  • Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.



Additional Information

What is in it for you: 

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees 

  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees 

  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 

  • Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support  

  • Learning programs through our Academies designed to sharpen your skills 

  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 

  • Career development opportunities with national and international promotion opportunities. The sky is your limit