(PTL Canada) Customer Service Coordinator

3 months ago

Montreal, Canada Penske Transportation Solutions Full time

Responsibilities

: 

• Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.

• Assure that all Penske rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Order, kitting and return parts

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Coordinate with district billing clerks as necessary

• Prepare merchandise for display, or for purchase or rental

• Recommend and provide advice on a wide variety of rental products and services

• Keep records of rental transactions and of the number of customers entering an establishment

• Prepare rental forms, obtaining customer signature and other information, such as required licenses

• Inspect and adjust rental items to meet needs of customer

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Other projects and tasks as assigned by supervisor

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