ticketed customer service representative

3 months ago

Edmonton, Canada Finning Full time

Description

: Promote visits to the branch by outbound calls and being active through regular customer interactions. Handle all walk-in traffic and customer inquiries for new, used, and rental equipment sales. Provide product information, technical support on applications of products, rentals, quotes, and try to close the deal. As a CSR you will own the life cycle of the order. When receiving an inbound inquiry where the customer requests a site visit, the CSR will engage the customer with an Outside Sales rep who takes ownership of the sale. When completing your day-to-day operations, this position will offer Electrical support and knowledge to the customers to assist with the identification and selection of the correct equipment for their application. You will conduct outbound calls from a list of accounts and leads generated by the Business Intelligence team to find rental opportunities. You will work with the staff at the branch and locations within the larger Finning rental network to ensure customers are supported through our branch network.

Education & Experience:

Journeyperson Electrical Certification is an asset but not a requirement. A combination of experience and education will be considered. Equipment rental industry experience is considered an asset. 2+ years of customer interaction experience is an asset. It would be helpful for the person to understand construction phases, job situations, and project conditions for the timing of approaching customer and rental product application suggestions. Must be knowledgeable of Electrical application of temp power and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications. Able to work in a fast-paced environment. Able to work under Tight timelines, deadlines, and repetitive tasks while keeping safety a top priority This is not a shift-based position.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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