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Coordinator, Ticket Administration

4 months ago


Toronto, Canada MLSE Full time
Job Description

Are you a motivated and energetic professional looking to make an impact in the sports and entertainment industry? Join our dynamic Ticket Operations, Administration, and Reporting (TOAR) team at MLSE As a part-time coordinator, you will play a crucial role in supporting our Ticket Sales, Suites, and Membership divisions, as well as collaborating with our Live, Finance, Legal, and Global Partnerships teams.

  • Event Management: Oversee the setup, management, and accurate reporting of events for all our brands.
  • Ticket Processing: Ensure the smooth processing and distribution of single, package, and season tickets.
  • Inventory Management: Maintain control over ticket inventory, ensuring compliance with established procedures and safeguarding fan account information.
  • Customer Service: Provide outstanding support to our Ticket Sales & Membership teams, addressing inquiries related to customer account information, pricing controls, and ticket management.
  • Support internal departments with ticketing requests and troubleshooting of ticketing issues including ticket replacement, scanning issues, and refunds.
  • Event day ticketing support. Get right into the action on game day to ensure flawless entry into our venues.
  • Facilitate data cleanse processes within Archtics.
  • Provide reporting for internal and external contacts on ticket inventory, sales and renewals.
  • Assist the Department Lead with processing and managing VIP ticket requests and inventory.
  • Communicate effectively and efficiently with colleagues and management across the organization.
  • Conduct oneself in a professional manner and take pride and ownership in the organization, its people and the position while maintaining confidentiality at all times.
  • Perform other related duties as assigned or requested by management.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

  • Advanced to high-level skills in MS Excel.
  • Meticulous attention to detail is critical in this role.
  • Proven time management skills with the ability to meet shifting timelines and demands.
  • Ability to quickly grasp new technical concepts and solve problems as needed.
  • Demonstrated experience in ticket operations.
  • Knowledge of ticketing systems, particularly Archtics and or Ticketmaster Host.
  • Experience with Power BI or similar reporting platforms.
  • University degree in a relevant or tangential field – many outstanding problem solvers’ study other things, so tell us how your background contributes to your success


Additional Information

Apply by: June 12th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.