Customer Service Representative

1 week ago

Toronto, Canada TCG TOYS Full time

Join TCG TOYS, a leading global company in the puzzles and games industry, as a Customer Service Representative. We are renowned for our high-quality products marketed under the SURE-LOX and TCG TOYS brands, reaching over 40 countries worldwide. Our team is small but mighty, filled with passionate toy industry professionals dedicated to bringing joy and quality entertainment to families everywhere. As the face of our company, you'll have the opportunity to work with tier-one licenses like Fisher-Price™, Peppa Pig™, Paw Patrol™, and Sesame Street®. Your role will be pivotal in ensuring customer satisfaction and maintaining our reputation as 'The Best in Fun.' If you are enthusiastic about delivering exceptional service and being part of a company with a big heart and a commitment to play, we invite you to join us in our mission to make a difference in the world of family entertainment.

Tasks
  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Process orders, returns, and exchanges efficiently, ensuring customer satisfaction with every interaction.
  • Collaborate with other departments to address complex customer issues and improve overall service delivery.
Requirements
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Minimum of 2 years experience in customer service or a related field, preferably within the toy or consumer goods industry.
  • Strong communication skills, both verbal and written, with the ability to effectively interact with customers and team members.
  • Proficiency in Microsoft Office Suite and CRM software; experience with ticketing systems is a plus.
  • Ability to handle stressful situations with patience and professionalism, demonstrating a commitment to providing excellent customer service.

Join TCG TOYS as a Customer Service Representative Be part of a passionate team dedicated to delivering quality fun worldwide. Elevate your career where play meets purpose. Apply now



At TCG we pride ourselves on making quality puzzles, games and toys for
the whole family.

We believe in the power of play and it shows in the quality of our
products, which is why we are one of the global market leaders for
puzzles and games. Marketed under our SURE-LOX and TCG TOYS brand names,
our products are proudly sold in over 40 countries worldwide.

We work with tier-one licenses such as Fisher-Price™, Peppa Pig™, Paw
Patrol™, Sesame Street® and more to bring quality and fun to families
everywhere.

We are a small & dedicated team with a BIG heart Comprised of
seasoned toy industry professionals and strong talent, we are passionate
about play.

Come see why we really are “The Best in Fun”

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